Sheraton Keauhou Bay Resort & Spa, Kailua-Kona, Lack

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OpinionWell
Rank

3rd

Out of 25

Sheraton Keauhou Bay Resort & Spa	Average Price: $198 Check Rates

Hotel Class:

78-128 Ehukai Street

Kailua-Kona, 96740 View map

4-Star Hotel Rank: 1 of 4
Average review rating: 3.65

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (79) , TripAdvisor (757)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit pricey (10) annoy (20) avoid (16) awful (11) bad (102) big deal (9) bit dated (10) broken (7) chipped (8) complain (36) complaint (25) damage (8) dated (47) difficult (11) dirty (47) disappoint (79) disgust (9) downside (11) expensive (91) hard (29) hardly (8) hassle (8) horrible (17) issue (46) lack (15) loud (23) mediocre (17) mildew (11) mold (20) negative (38) noise (52) noisy (36) outdated (17) overpriced (24) poor (25) poorly (9) pricey (28) problem (69) ridiculous (9) roach (20) rock (53) rude (14) slow (38) smell (46) terrible (22) tiny (11) unfortunate (17) worn (22) worst (23) wrong (24)

Lack	Appears in 47 comments.

The following words were used in comments with Lack:
adequate (2) area (3) beach (6) customer (3) dining (3) food (3) good (3) hotel (9) lacking (53) much (3) nice (5) not (3) offers (2) pool (4) room (4) rude (2) service (14) shock (2) staff (8) view (3)

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1. In our opinion a swimming pool does not make up for the lack of a beach when you are tantalisingly close to the sea but cannot get into it.

"So close to the ocean but no beach " Read full review on TripAdvisor 5/7/2012 Vote

2. But mostly, I was disappointed by the general lack of friendliness by the staff.

"A big disappointment " Read full review on TripAdvisor 4/21/2012 Vote

3. Especially lacking, was the poolside bartender who although had a total of 4 people to take care of offered slow, unimpressive service.

"Beautiful property, unimpressive staff, hidden fees " Read full review on TripAdvisor 3/8/2012 Vote

4. We are SPG Platinum members and I was surprised at the lack of customer service here.

"Service at this hotel was very mediocre " Read full review on TripAdvisor 1/22/2012 Vote

5. Only downsides to the property are lack of beach and age of the property which shows.

"Excellent Views and Friendliest Staff " Read full review on TripAdvisor 12/31/2011 Vote

6. ) somewhat dated rooms / lack of 'boomer' entertainment / irregular ( tho good.

"A Special Place - "But". " Read full review on TripAdvisor 10/3/2011 Vote

7. talking of atmosphere we felt the whole hotel lacked it and was very corporate sterile feeling, hence we didn't spend too much time at the hotel.

"A bit dated and too big " Read full review on TripAdvisor 9/30/2011 Vote

8. The interiors are lack luster, especially for a recent remodel.

"Very dated hotel- even with their remodel " Read full review on TripAdvisor 6/14/2011 Vote

9. We got settled and stepped out onto our balcony to admire the view and right into an inch of water that had accumulated on our deck due to the rain and their lack of drainage.

"Checked out early because it was THAT bad! " Read full review on TripAdvisor 5/13/2011 Vote

10. The room seemed to be lacking something- either a small couch or a lounge chair would have nice.

"Pretty Good " Read full review on TripAdvisor 12/7/2010 Vote