Sheraton Keauhou Bay Resort & Spa, Kailua-Kona, Poor

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OpinionWell
Rank

3rd

Out of 25

Sheraton Keauhou Bay Resort & Spa	Average Price: $198 Check Rates

Hotel Class:

78-128 Ehukai Street

Kailua-Kona, 96740 View map

4-Star Hotel Rank: 1 of 4
Average review rating: 3.65

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (79) , TripAdvisor (757)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit pricey (10) annoy (20) avoid (16) awful (11) bad (102) big deal (9) bit dated (10) broken (7) chipped (8) complain (36) complaint (25) damage (8) dated (47) difficult (11) dirty (47) disappoint (79) disgust (9) downside (11) expensive (91) hard (29) hardly (8) hassle (8) horrible (17) issue (46) lack (15) loud (23) mediocre (17) mildew (11) mold (20) negative (38) noise (52) noisy (36) outdated (17) overpriced (24) poor (25) poorly (9) pricey (28) problem (69) ridiculous (9) roach (20) rock (53) rude (14) slow (38) smell (46) terrible (22) tiny (11) unfortunate (17) worn (22) worst (23) wrong (24)

Poor	Appears in 43 comments.

The following words were used in comments with Poor:
bad (5) drink (3) food (10) good (4) great (5) hotel (9) location (3) money (3) much (2) night (4) not (7) pool (4) price (6) quality (4) reviews (8) room (4) service (11) staff (4) toilets (2) towel (2)

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1. We did have poor service one night from a young lady but overall we found this to be one of the best bars we have ever been to.

"Any shortcomings are made up by the beauty of this property!!! " Read full review on TripAdvisor 4/10/2012 Vote

2. Let me preface this by saying that my poor rating of the hotel has nothing to do with the staff.

"Not what we were hoping for " Read full review on TripAdvisor 4/6/2012 Vote

3. It was extremely poor customer service.

"Old, tired-looking property, but excellent staff. " Read full review on TripAdvisor 3/19/2012 Vote

4. The swimming poor is very good and we receive flowers when we check in.

"We love this hotel " Read full review on TripAdvisor 3/19/2012 Vote

5. Big charges for poor quality.

"We will never stay here ever again " Read full review on TripAdvisor 11/30/2011 Vote

6. Otherwise, we were overcharged for poor quality service.

"We will never stay here ever again " Read full review on TripAdvisor 11/30/2011 Vote

7. We heard many, many poor comments from locals the remainder of the week - bankrupcy and ownership issues.

"Not up to what I consider SPG standards " Read full review on TripAdvisor 11/16/2011 Vote

8. I will say, though, that the coffee stand has poor coffee, so I don't recommend spending your money there.

"Beautiful, quiet resort " Read full review on TripAdvisor 10/26/2011 Vote

9. The poor ( not bad.

"A Special Place - "But". " Read full review on TripAdvisor 10/3/2011 Vote

10. The hotel restaurants are extremely over priced, bad drinks and poor service.

"Very dated hotel- even with their remodel " Read full review on TripAdvisor 6/14/2011 Vote