Sheraton Keauhou Bay Resort & Spa, Kailua-Kona, Negative

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OpinionWell
Rank

3rd

Out of 25

Sheraton Keauhou Bay Resort & Spa	Average Price: $198 Check Rates

Hotel Class:

78-128 Ehukai Street

Kailua-Kona, 96740 View map

4-Star Hotel Rank: 1 of 4
Average review rating: 3.65

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (79) , TripAdvisor (757)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

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a bit pricey (10) annoy (20) avoid (16) awful (11) bad (102) big deal (9) bit dated (10) broken (7) chipped (8) complain (36) complaint (25) damage (8) dated (47) difficult (11) dirty (47) disappoint (79) disgust (9) downside (11) expensive (91) hard (29) hardly (8) hassle (8) horrible (17) issue (46) lack (15) loud (23) mediocre (17) mildew (11) mold (20) negative (38) noise (52) noisy (36) outdated (17) overpriced (24) poor (25) poorly (9) pricey (28) problem (69) ridiculous (9) roach (20) rock (53) rude (14) slow (38) smell (46) terrible (22) tiny (11) unfortunate (17) worn (22) worst (23) wrong (24)

Negative

Appears in 60 comments.

The following words were used in comments with Negative:
area (2) bad (3) desk (2) dinner (2) disappoint (2) experience (5) food (4) hotel (16) night (3) not (11) positive (3) resort (4) return (2) reviews (32) room (9) service (5) shared (2) surprise (4) towel (3) trip (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. negatives: The construction NOISE.

"It must be nice when not under construction! " Read full review on TripAdvisor 2/29/2012 Vote

2. The main negatives are:* The cost.

"A great hotel, but is it worth the price? " Read full review on TripAdvisor 2/3/2012 Vote

3. ONE NEGATIVE ABOUT THE ROOM: We only had two towels and they were SMALL.

"I would stay here again, but they could step it up a bit " Read full review on TripAdvisor 11/27/2011 Vote

4. Overall, we would definately stay at this resort again - the only negative that affected us is the 'dreaded resort fee'.

"Beautiful setting - quite resort " Read full review on TripAdvisor 10/31/2011 Vote

5. I was a bit cautious about choosing this hotel after reading an equal number of positive and negative reviews.

"An Average Stay " Read full review on TripAdvisor 10/2/2011 Vote

6. ROACHES??????I would give a negative star if possible, bad service is one thing.

"Roaches! " Read full review on TripAdvisor 9/1/2011 Vote

7. Qualifiers:Other negatives I've seen in reviews here: plastic cups.

"Class act...but could use some fine-tuning. " Read full review on TripAdvisor 7/19/2011 Vote

8. Truth be told: My radar was so up for a negative experience because of bad reviews on Tripadvisor, I was fully prepared to turn around and head to the Four Seasons.

"Class act...but could use some fine-tuning. " Read full review on TripAdvisor 7/19/2011 Vote

9. We came here for my 30th birthday and I was VERY nervous due to the negative reviews.

"DONT LISTEN TO THE COMPLAINERS THIS PLACE IS AMAZING! " Read full review on TripAdvisor 6/27/2011 Vote

10. Really surprised by the negative views and have nothing but nice things to say about this hotel.

"Great Experience and will return! " Read full review on TripAdvisor 6/14/2011 Vote