Sheraton Keauhou Bay Resort & Spa, Kailua-Kona, Issue

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Rank

3rd

Out of 25

Sheraton Keauhou Bay Resort & Spa	Average Price: $198 Check Rates

Hotel Class:

78-128 Ehukai Street

Kailua-Kona, 96740 View map

4-Star Hotel Rank: 1 of 4
Average review rating: 3.65

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (79) , TripAdvisor (757)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Issue

Appears in 57 comments.

The following words were used in comments with Issue:
desk (5) eat (3) fee (3) few (4) food (3) free (5) good (4) hotel (17) lacking (4) liked (3) management (6) not (16) pool (3) problem (3) resort (8) room (12) service (4) staff (8) useful (3) well (4)

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1. We had numerous issues with the a/c, the tv remote, etc.

"Improvements aren't really improvements, marginal management " Read full review on TripAdvisor 5/13/2012 Vote

2. We did not experience any service issues.

"Great stay - despite ongoing reservations " Read full review on TripAdvisor 4/25/2012 Vote

3. This was an issue for my wife and I.

"An Awesome stay at the Sheraton! " Read full review on TripAdvisor 4/14/2012 Vote

4. As most reviewers mentioned, this place is undergoing renovation so there are some issues related to the process-some floors are not open, there's a walk to get to the front desk, the decor is not 100% there, etc.

"Nice headquarters for a visit to the Big Island " Read full review on TripAdvisor 3/27/2012 Vote

5. Slightest issue - the elevators were slow.

"Hawaii at it's Best!! " Read full review on TripAdvisor 3/19/2012 Vote

6. so I think the management is doing a great job of handling that issue.

"Architecture is a problem, but the location is great " Read full review on TripAdvisor 1/26/2012 Vote

7. But after that, we were prepared, and didn't have any more issues.

"Nice hotel, good location, good service " Read full review on TripAdvisor 1/2/2012 Vote

8. Ultimately the resort waived our resort fee due to not being able to fix this issue.

"Nice resort in a good location plus one problem " Read full review on TripAdvisor 12/31/2011 Vote

9. We thought it had to be a bigger resort issue and not related to just our room, but the front desk didn't mention anything and we didn't hear any other guests complaining about it.

"Nice resort in a good location plus one problem " Read full review on TripAdvisor 12/31/2011 Vote

10. We heard many, many poor comments from locals the remainder of the week - bankrupcy and ownership issues.

"Not up to what I consider SPG standards " Read full review on TripAdvisor 11/16/2011 Vote