Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, Honolulu, Rude

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OpinionWell
Rank

28th

Out of 165

Moana Surfrider, A Westin Resort & Spa, Waikiki Beach	Average Price: $364 Check Rates

Hotel Class:

2365 KALAKAUA Avenue

Honolulu, 96815 View map

4-Star Hotel Rank: 12 of 17
Average review rating: 4.18

OpinionWell Value Index: 2

Traveler reviews analyzed: YahooTravel (85) , MyTravelGuide (9) , Travelocity (20) , Expedia (70) , TripAdvisor (1000)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (15) annoy (33) avoid (23) awful (19) bad (80) big deal (15) bugs (11) complain (61) complaint (27) cramped (13) dated (15) difficult (23) dirty (23) disappoint (103) downside (19) expensive (132) hard (50) hardly (12) horrible (27) issue (71) lack (21) loud (63) mediocre (14) mistake (12) mold (15) negative (38) noise (151) noisy (71) outdated (16) overpriced (24) poor (31) poorly (12) pricey (51) problem (116) ridiculous (24) rock (128) rude (45) sad (12) shame (15) shock (19) slow (27) smell (71) terrible (23) tiny (75) too small (23) unacceptable (12) unfortunate (33) worn (16) worst (24) wrong (28)

Rude	Appears in 49 comments.

The following words were used in comments with Rude:
arrival (2) attitude (2) desk (12) enjoy (2) experience (2) friendly (3) helpful (3) hotel (4) incredible (3) indifferent (2) management (4) not (8) room (4) service (5) staff (17) store (2) thought (2) unhelpful (4) upgraded (2) waiter (3)

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1. Actually, most of the service staff were fantastic - it was only check-in staff and bell desk who were rude.

"Wonderful Resort, Perfect Location... " Read full review on TripAdvisor 4/11/2012 Vote

2. The bell desk guy was rude, asking my friend if she wanted to go get her bags.

"Wonderful Resort, Perfect Location... " Read full review on TripAdvisor 4/11/2012 Vote

3. The front desk staff were rude and unhelpful and our room was tired and dated - in total need of an upgrade from the 60's when our wing was built.

"Don't stay here, it's not worth it! " Read full review on TripAdvisor 2/5/2012 Vote

4. She was quite rude and dismissive of my concerns.

"Horrible service " Read full review on TripAdvisor 1/29/2012 Vote

5. Not good if you are older than 45 :) Not trying to be rude.

"The FIRST Lady Of Waikiki -1901 " Read full review on TripAdvisor 1/19/2012 Vote

6. But, as I noted, he was neither rude nor impolite.

"Beautiful. Historic. Fun. " Read full review on TripAdvisor 11/27/2011 Vote

7. The only non-amazing experience was with our waiter at breakfast; he wasn't rude or unhelpful or even really negative, he just seemed to be a bit apathetic.

"Beautiful. Historic. Fun. " Read full review on TripAdvisor 11/27/2011 Vote

8. I've seen some of the reviewers commenting on indifferent or rude service.

"Beautiful. Historic. Fun. " Read full review on TripAdvisor 11/27/2011 Vote

9. Staff seemed uninterested in solving the smallest of problems, and some bordered on rude.

"Hotel is great, but service has gone downhill " Read full review on TripAdvisor 11/14/2011 Vote

10. I rang reception and asked if we could pay for an upgrade and was told quite rudely that there was nothing available, but to call again tomorrow.

"Very dissapointed " Read full review on TripAdvisor 11/8/2011 Vote