Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, Honolulu, Complaint

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Rank

28th

Out of 165

Moana Surfrider, A Westin Resort & Spa, Waikiki Beach	Average Price: $364 Check Rates

Hotel Class:

2365 KALAKAUA Avenue

Honolulu, 96815 View map

4-Star Hotel Rank: 12 of 17
Average review rating: 4.18

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (70) , MyTravelGuide (9) , Travelocity (20) , TripAdvisor (1000) , YahooTravel (85)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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Complaint

Appears in 66 comments.

The following words were used in comments with Complaint:
beach (5) breakfast (4) complaints (66) food (5) hotel (12) liked (3) management (4) newer (3) nice (3) noise (4) not (8) park (4) pool (5) reasonable (3) room (18) service (7) small (5) staff (5) valet (3) view (3)

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1. There was a lot of atmosphere inside and out the back but out the front it was like a posh Benedorm [not a complaint].

"Wonderful experience " Read full review on TripAdvisor 4/13/2012 Vote

2. Apparently it was on direct tv and for some reason - probably that of many complaints, it wasn't until the middle of the first quarter that we got a signal and the picture.

"Great old time hotel, but with communication problems " Read full review on TripAdvisor 2/11/2012 Vote

3. I've been all over the world, and I don't have any real complaints about this hotel compared to everywhere else I've stayed.

"Had a good stay. " Read full review on TripAdvisor 1/19/2012 Vote

4. No complaints for this hotel.

"Great Stay at the Moana Surfrider " Read full review on TripAdvisor 12/21/2011 Vote

5. We stayed in the tower, so we have no complaints about the size of the room.

"Beautiful hotel at superb location " Read full review on TripAdvisor 12/4/2011 Vote

6. But that's hardly a complaint worthy of attention since I normally LOVE the addition of duvets and coverlets and sheets on my beds.

"Beautiful. Historic. Fun. " Read full review on TripAdvisor 11/27/2011 Vote

7. My only complaint would be that there were too many layers of bedclothes and it could get very warm very quickly underneath all of it.

"Beautiful. Historic. Fun. " Read full review on TripAdvisor 11/27/2011 Vote

8. The manager, though agreeing with all of our complaints, never bothered to come by or discount our breakfast.

"Not worth the price " Read full review on TripAdvisor 8/11/2011 Vote

9. In response to our complaints, the waiter promptly handed us the bill.

"Not worth the price " Read full review on TripAdvisor 8/11/2011 Vote

10. On complaint, they showed us another room with less view and tiny balcony.

"Shabby ... but not chic " Read full review on TripAdvisor 7/18/2011 Vote