Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, Honolulu, Lack

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Rank

28th

Out of 165

Moana Surfrider, A Westin Resort & Spa, Waikiki Beach	Average Price: $364 Check Rates

Hotel Class:

2365 KALAKAUA Avenue

Honolulu, 96815 View map

4-Star Hotel Rank: 12 of 17
Average review rating: 4.18

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (70) , MyTravelGuide (9) , Travelocity (20) , TripAdvisor (1000) , YahooTravel (85)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (15) annoy (33) avoid (23) awful (19) bad (80) big deal (15) bugs (11) complain (61) complaint (27) cramped (13) dated (15) difficult (23) dirty (23) disappoint (103) downside (19) expensive (132) hard (50) hardly (12) horrible (27) issue (71) lack (21) loud (63) mediocre (14) mistake (12) mold (15) negative (38) noise (151) noisy (71) outdated (16) overpriced (24) poor (31) poorly (12) pricey (51) problem (116) ridiculous (24) rock (128) rude (45) sad (12) shame (15) shock (19) slow (27) smell (71) terrible (23) tiny (75) too small (23) unacceptable (12) unfortunate (33) worn (16) worst (24) wrong (28)

Lack	Appears in 40 comments.

The following words were used in comments with Lack:
balcony (3) chair (3) charm (4) customer (3) great (5) historic (6) hotel (9) lacking (40) not (5) personable (2) pool (5) problem (4) quality (2) room (11) service (6) size (3) small (2) smaller (2) tourist (2) view (3)

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1. The room was clean, but lacked a personality and could have used some updating.

"This hotel is not for me " Read full review on TripAdvisor 5/16/2012 Vote

2. This is the fifth Westin I've stayed in and it is definitely lacking in the service area.

"Enjoyed our stay, but not Westin service " Read full review on TripAdvisor 5/11/2012 Vote

3. All the others (I've also stayed at the Halekulani and Royal Hawaiian) might as well be in Anywhere USA- they lack authenticity, character and soul.

"The ONLY Hawaiian hotel on Waikiki " Read full review on TripAdvisor 1/18/2012 Vote

4. the beach bar employs literally the WORST possible people who lack sufficient customer service training and by no means deserve to have an opportunity to work there.

"Amazing grounds, yet Vulgar Staff " Read full review on TripAdvisor 1/11/2012 Vote

5. The hotel was packed with tourists from around the US and the world and it seemed that this is just one gigantic tourist processing plant that lacks the personal touch or much sense of caring for its customers.

"Tourist Processing Plant " Read full review on TripAdvisor 1/10/2012 Vote

6. 'Historic' does not mean 'lack of cleanliness.

"Location is it's Asset " Read full review on TripAdvisor 12/29/2011 Vote

7. Oceanfront rooms in the Diamond wing have great views but lack amenities especially in the bathrooms.

""Moana improving with age!" " Read full review on TripAdvisor 12/2/2011 Vote

8. (Room categories vary at the Moana -- we've been happy in the past in the historic Banyan wing, but room sizes can be smaller in that wing, and generally lack balconies.

""Moana improving with age!" " Read full review on TripAdvisor 12/2/2011 Vote

9. The pool looks like a kiddie pool and to be fair to the resort, I don't know what options they have due to lack of space.

"Perfect location, gorgeous lobby, noisy rooms and tiny pool. " Read full review on TripAdvisor 11/12/2011 Vote

10. The balconies on our wing were quite small and lacked chairs.

"Classic hotel in spectacular location " Read full review on TripAdvisor 9/26/2011 Vote