Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, Honolulu, Complain

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OpinionWell
Rank

28th

Out of 165

Moana Surfrider, A Westin Resort & Spa, Waikiki Beach	Average Price: $364 Check Rates

Hotel Class:

2365 KALAKAUA Avenue

Honolulu, 96815 View map

4-Star Hotel Rank: 12 of 17
Average review rating: 4.18

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (70) , MyTravelGuide (9) , Travelocity (20) , TripAdvisor (1000) , YahooTravel (85)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit small (15) annoy (33) avoid (23) awful (19) bad (80) big deal (15) bugs (11) complain (61) complaint (27) cramped (13) dated (15) difficult (23) dirty (23) disappoint (103) downside (19) expensive (132) hard (50) hardly (12) horrible (27) issue (71) lack (21) loud (63) mediocre (14) mistake (12) mold (15) negative (38) noise (151) noisy (71) outdated (16) overpriced (24) poor (31) poorly (12) pricey (51) problem (116) ridiculous (24) rock (128) rude (45) sad (12) shame (15) shock (19) slow (27) smell (71) terrible (23) tiny (75) too small (23) unacceptable (12) unfortunate (33) worn (16) worst (24) wrong (28)

Complain

Appears in 77 comments.

The following words were used in comments with Complain:
desk (9) enjoy (3) guest (6) hotel (22) housekeeping (4) liked (5) management (8) most (3) much (6) never (5) night (8) noise (6) not (18) ocean (6) police (3) reservation (3) reviews (9) room (30) size (5) view (6)

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1. Can't complain about that.

"Loooooooved this place.... " Read full review on TripAdvisor 4/16/2012 Vote

2. I complained and was told there were no other rooms available but that we could have another room the next day.

"Don't stay at the Moana Surfrider and you won't be disappointed " Read full review on TripAdvisor 4/11/2012 Vote

3. The bathroom was less impressive but nothing to complain about.

"It would be very hard to stay anywhere else in Waikiki afterstaying at the Surfrider! " Read full review on TripAdvisor 4/10/2012 Vote

4. but we were just grateful to have a roof over our heads so we were not about to complain about a little noise.

"What a grand old lady..... " Read full review on TripAdvisor 4/9/2012 Vote

5. But we got upgraded to the ocean front view room so I couldn't really complain at the time.

"Fantastic Location " Read full review on TripAdvisor 3/13/2012 Vote

6. -Resort fee: Once again, I see other reviewers complain about the resort fee.

"Gracious, old-world atmosphere " Read full review on TripAdvisor 12/28/2011 Vote

7. The staff members talked the entire time, complained about the music playing, and kept asking me if I was ok everytime I closed my eyes to try to relax.

"Moana Lani Spa " Read full review on TripAdvisor 11/27/2011 Vote

8. It is an extra everyone has to pay but if you receive an hours worth of free calls everyday to the UK then you cant really complain.

"WOW....most amazing hotel in the perfect destination " Read full review on TripAdvisor 10/30/2011 Vote

9. When we complained to the manager, she agreed with everything we said then took our orders, because our waitress had never bothered to show up.

"Not worth the price " Read full review on TripAdvisor 8/11/2011 Vote

10. I should note tha the tower room had a nice balcony, and although people complain about the street or lower bar noise I actually found it enjoyable ( I did choose to stay in a busy holiday city) and found that the noise died off after midnight.

"Honest Experiance of this Hotel, Nice, but darn, could be so much more! " Read full review on TripAdvisor 7/30/2011 Vote