Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, Honolulu, Poor

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OpinionWell
Rank

28th

Out of 165

Moana Surfrider, A Westin Resort & Spa, Waikiki Beach	Average Price: $364 Check Rates

Hotel Class:

2365 KALAKAUA Avenue

Honolulu, 96815 View map

4-Star Hotel Rank: 12 of 17
Average review rating: 4.18

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (70) , MyTravelGuide (9) , Travelocity (20) , TripAdvisor (1000) , YahooTravel (85)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (15) annoy (33) avoid (23) awful (19) bad (80) big deal (15) bugs (11) complain (61) complaint (27) cramped (13) dated (15) difficult (23) dirty (23) disappoint (103) downside (19) expensive (132) hard (50) hardly (12) horrible (27) issue (71) lack (21) loud (63) mediocre (14) mistake (12) mold (15) negative (38) noise (151) noisy (71) outdated (16) overpriced (24) poor (31) poorly (12) pricey (51) problem (116) ridiculous (24) rock (128) rude (45) sad (12) shame (15) shock (19) slow (27) smell (71) terrible (23) tiny (75) too small (23) unacceptable (12) unfortunate (33) worn (16) worst (24) wrong (28)

Poor	Appears in 32 comments.

The following words were used in comments with Poor:
bar (4) complain (2) drink (2) expectation (2) extra (2) food (3) hotel (7) noisy (3) quality (4) room (15) service (11) shower (2) small (4) street (2) toilets (2) upgraded (2) value (3) view (2) water (2) worn (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The service at the Banyan bar/restaurant was poor (both slow and inattentive).

"Not up to its usual level " Read full review on TripAdvisor 4/16/2012 Vote

2. The outdoor bar is in a beautiful location - however, the service there is a bit poor.

"Had a wonderful stay at the Moana " Read full review on TripAdvisor 4/12/2012 Vote

3. The value we paid, didn't match up to the first room we were in, paying 300 something for a room that is small and smells is poor value.

"Horrible service " Read full review on TripAdvisor 1/29/2012 Vote

4. But there's poor service to make up for that.

"Would I stay there again? NO! " Read full review on TripAdvisor 11/12/2011 Vote

5. 3) The room was clean, but the housekeeping was poor and really, for the price, I expect a real glass not a plastic one.

"Would I stay there again? NO! " Read full review on TripAdvisor 11/12/2011 Vote

6. The sheets were worn and of poor quality as were the towels.

"Very dissapointed " Read full review on TripAdvisor 11/8/2011 Vote

7. Service culture and quality is poor, but in line of what you would expect from a mass-tourist hotel.

"A run-down place with poor quality and service " Read full review on TripAdvisor 7/15/2011 Vote

8. In the name of being a great 'historic' site, it thinks it is entitled to be a 'run down' hotel with poor maintenanince.

"Never Again " Read full review on TripAdvisor 7/6/2011 Vote

9. This time the breakfasts were poor, maybe 2/10.

"Slipping, but still one of the best " Read full review on TripAdvisor 6/4/2011 Vote

10. The set-up was poor and the quality of food was horrible.

"Keep your expectations low & Poor Hotel response to Tsunami Warnings in Hawaii " Read full review on TripAdvisor 3/15/2011 Vote