Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, Honolulu, Mistake

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Rank

28th

Out of 165

Moana Surfrider, A Westin Resort & Spa, Waikiki Beach	Average Price: $364 Check Rates

Hotel Class:

2365 KALAKAUA Avenue

Honolulu, 96815 View map

4-Star Hotel Rank: 12 of 17
Average review rating: 4.18

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (70) , MyTravelGuide (9) , Travelocity (20) , TripAdvisor (1000) , YahooTravel (85)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Mistake

Appears in 14 comments.

The following words were used in comments with Mistake:
big (3) guest (2) hotel (2) huge (2) not (5) reservation (2) room (2) staff (3) view (2)

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1. We are heading back to Hawaii in October for our 1 year anniversary and will not make the same mistake again, really disappointing.

"Disappointing.. " Read full review on TripAdvisor 2/23/2012 Vote

2. This year, we made the mistake and paid less to stay in the old historic tower on the 3rd floor/CITY VIEW--HUGE MISTAKE.

"Repeat Customers for 16 years--Hesitant for Next Visit " Read full review on TripAdvisor 9/2/2011 Vote

3. We made that mistake and within 10 seconds of me getting up a pigeon was eating my husband's scrambled eggs.

"Luxury in Hawaii - In the Hub of Waikiki " Read full review on TripAdvisor 4/12/2011 Vote

4. I would probably not have booked here if I had, which would have been a HUGE mistake.

"Pure Paradise " Read full review on TripAdvisor 3/3/2011 Vote

5. It took a while to straighten out my mistake and they could easily have turned us away as we did not have a reservation for that week, but they found us a lovely room which even had a view.

"Absolutely wonderful " Read full review on TripAdvisor 12/27/2010 Vote

6. I made a mistake booking and the hotel staff bend over backwards to find us a room on a Friday night in a full hotel.

"Absolutely wonderful " Read full review on TripAdvisor 12/27/2010 Vote

7. Take Cerfino the toilet cleaner for example , my wife walks into the poolside bathroom and is greeted by a man with ' HELLO , I AM CLEANING - CAN'T YOU READ THE SIGN' , ah yes - that's what it must have been - my wife can not read - our mistake .

"there is a fine line between 3 star and 4 star hotels - this IMO is a very low 3... " Read full review on TripAdvisor 8/1/2010 Vote

8. BIG MISTAKE.

"Hope you like NON EXISTANT service & cockroaches..!!!! HORRIFIC " Read full review on TripAdvisor 11/26/2009 Vote

9. I mean seriously, how could they make the same mistake twice with the same guest?.

"Beautiful Hotel...poor service.....stinky sheets " Read full review on TripAdvisor 9/20/2009 Vote

10. Big mistake.

"Terrible experience, not so great hotel! " Read full review on TripAdvisor 12/21/2008 Vote