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Rank
239th
Out of 676

The Helmsley Park Lane

Average Price: $439  
 
Hotel Class:
36 Central Park South
New York City, 10019-1600 View map  
4-Star Hotel Rank: 76 of 106
Average review rating: 3.63
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (39) , MyTravelGuide (7) , TripAdvisor (499) , YahooTravel (16)
SAFE TO BOOK ? (1/5 issues found)
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Slow
Appears in 17 comments. 
The following words were used in comments with Slow:
bathroom (2)   bill (2)   breakfast (3)   coffee (2)   elevator (4)   floor (2)   free (2)   hotel (2)   negative (3)   order (2)   reviews (2)   room (3)   rude (2)   service (3)   sink (2)   staff (4)   suggestion (2)   tip (4)   unhelpful (2)   waiter (2)    
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1. Groups must also wait to be seated for breakfast, which appears to be a very slow process.
"Excellent Location but Overpriced " Read full review on TripAdvisor   3/21/2012 Vote      
2. The staff at breakfast were inattentive and slow, they only had to sort the tea and coffee orders and for two days out of the four we stayed the drinks order had to be chased, thank god the view was goodI had to organise to post a parcel back to UK and asked at reception to borrow a pair of scissors only to be refused .
"Great spot, helpfull concierge,shame the rest let it down " Read full review on TripAdvisor   12/14/2011 Vote      
3. When we left, we weren't inclined to leave a tip but the waiter who although a bit slow had been sharp enough to scribble a suggested 15% tip on the bill came back and said we'd missed it so he'd write it in for us.
"Unbeatable views over Central Park, rooms being refurbished " Read full review on TripAdvisor   11/9/2010 Vote      
4. When we left, we weren't inclined to leave a tip but the waiter who although a bit slow had been sharp enough to scribble a suggested 15% tip on the bill came back and said we'd missed it so he'd write it in for us.
"Unbeatable views over Central Park, rooms being refurbished " Read full review on TripAdvisor   11/9/2010 Vote      
5. 1 check in clerk was incredibly slow, the other pleasant and swift.
"Dowager on the Park " Read full review on TripAdvisor   10/23/2007 Vote      
6. Some of the negative comments leave me baffled, for instance slow elevators and rude, indifferent staff.
"Faded, Somehat Neglected, But Still a Good Choice " Read full review on TripAdvisor   3/23/2007 Vote      
7. I read one review that said the lift was slow.
"Why the bad reviews?? " Read full review on TripAdvisor   2/1/2007 Vote      
8. The negatives: The staff of this hotel is very disorganised, unhelpful and SLOW.
"decent rooms, very bad service " Read full review on TripAdvisor   1/13/2007 Vote      
9. Internet connection was a little slow, but always on and free.
"Worth it! " Read full review on YahooTravel   12/28/2006 Vote      
10. Main complaints:-Bathrooms are old and stainedDecor is uglylifts are slow and inadequate leading to very long waitsno loungeno coffee shoprude and unhelpful staffthe darkest bar in NY45 floors but only one staff member at check inGood things:Free internetpositionclean roomsnice breakfast room (but expensive and slow service)In summary there are far better hotels in this area and at just the same price.
"Great position - awful hotel " Read full review on TripAdvisor   11/6/2006 Vote      
   
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