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Rank
239th
Out of 676

The Helmsley Park Lane

Average Price: $439  
 
Hotel Class:
36 Central Park South
New York City, 10019-1600 View map  
4-Star Hotel Rank: 76 of 106
Average review rating: 3.63
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (39) , MyTravelGuide (7) , TripAdvisor (499) , YahooTravel (16)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 32 comments. 
The following words were used in comments with Rude:
arrival (2)   bar (2)   compensate (2)   desk (4)   elevator (2)   extremely (3)   friendly (2)   helpful (3)   hotel (6)   management (4)   nice (2)   not (5)   old (2)   park (2)   reception (3)   room (4)   safe (2)   service (2)   slow (2)   staff (14)    
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1. I found the staff a bit rude sometimes but that may have jus been a culture clash.
"Great hotel great location " Read full review on TripAdvisor   5/15/2012 Vote      
2. On arrival we did get offered a very reasonably price upgrade to 43rd floor and including in-room breakfast, Happy Hour cocktails and free wi-fi (think I should thank the incredibly rude Russians who were ahead of us in the check in queue as they kept us waiting so long the nice girl on reception felt sorry for us I think.
"Great location " Read full review on TripAdvisor   4/4/2012 Vote      
3. She was rude, inconsiderate and pushy.
"Where's the management ??? " Read full review on TripAdvisor   1/31/2012 Vote      
4. U was attended by a blind rude woman, whom claimed to be a manager, how she became a manager blows my mind.
"Where's the management ??? " Read full review on TripAdvisor   1/31/2012 Vote      
5. You have to wait 15 mins at the front desk to be greeted by a tired, rude agent p.
"Where's the management ??? " Read full review on TripAdvisor   1/31/2012 Vote      
6. If you like rude front of house staff who have no idea how to answer anything from a parking question to a 'good place to eat' question (which I'M CERTAIN they should know) and getting a 'deluxe city view' which actually look onto a parking lot, then this is the place for you.
"They should be thankful they're locating where they are. " Read full review on TripAdvisor   1/3/2012 Vote      
7. The staff is intolerably rude.
"Only had a drink at the bar - thank god " Read full review on TripAdvisor   11/14/2011 Vote      
8. I was disgusted that a hotel that boasts about their standard would employ somebody so rude who would try and intimidate their guests.
"Will NOT be back. " Read full review on TripAdvisor   9/2/2011 Vote      
9. Then she talk rude to me and find out that we were there long time and said we still need to wait more.
"They need to teach their's workers for service mind! " Read full review on TripAdvisor   7/21/2011 Vote      
10. Until 4pm I come up to ask about the room again and then the woman who is standing as the reception very rude to me and said that she have people who waiting to check in.
"They need to teach their's workers for service mind! " Read full review on TripAdvisor   7/21/2011 Vote      
   
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