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Rank
239th
Out of 676

The Helmsley Park Lane

Average Price: $439  
 
Hotel Class:
36 Central Park South
New York City, 10019-1600 View map  
4-Star Hotel Rank: 76 of 106
Average review rating: 3.63
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (39) , MyTravelGuide (7) , TripAdvisor (499) , YahooTravel (16)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Broken
Appears in 17 comments. 
The following words were used in comments with Broken:
arrival (4)   bath (2)   bathroom (2)   carpet (2)   complain (2)   dirty (2)   fixtures (2)   floor (3)   furniture (3)   hotel (5)   iron (2)   lighting (3)   not (3)   room (9)   stains (2)   table (4)   towel (2)   view (4)   weak (2)    
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1. The furniture was tattered and torn as well as weak and broken table legs on the table closest to the window.
"Disappointed in NYC " Read full review on TripAdvisor   3/1/2012 Vote      
2. When we arrived we were given a subpar room (a large area broken and with rusted surface around the bathtub drain, no park view), that the manager insisted had just been renovated.
"Good but Be Wary! " Read full review on TripAdvisor   1/18/2012 Vote      
3. The location is good and the room was sizeable enough but attention to detail needs improving - there was a broken light in the bathroom and the phone wasn't working.
"Not great service " Read full review on TripAdvisor   11/21/2011 Vote      
4. The bedside light was broken and the marble top on the beside table was wobbling and looked like it was going to fall off.
"Needs a little work " Read full review on TripAdvisor   5/31/2011 Vote      
5. I moved from the first room which had broken curtains, a cracked bath and a thick film of dirt over the mini bar (M&M's, water etc on the desk) that was beyond disgusting.
"Filthiest hotel - needs to be renovated " Read full review on TripAdvisor   10/16/2009 Vote      
6. Stayed there on sept 4th, booked room with view, not available on arrival date, given to us the day after without compensation, one luggage piece left with bell man on arrival, restored to us broken, hotel refused to acknowledge its responsibility, all that this hotel can offer is a room with spectacular view if you are accommodated in upper floors (20th to 45th) - trees cover all view up to 10th floor - and as long as you may be given the booked room on arrival, see if valuables hotel policy suites you, there are 2 other hotels on the same avenue Carlton Ritz and Jumeira Essex house, see if they are an option for you before staying at the Helmsley which I do not recommend at all poor breakfast, staff friendly at the restaurant only in 3 words to be avoided.
Read full review on MyTravelGuide   9/10/2009 Vote      
7. Peeling wallpaper, broken fixtures, filthy bedspreads, dirty bathroom floors,stains on table tops and dirty towels abound.
"The Queen Is Dead " Read full review on Expedia   5/5/2009 Vote      
8. There was an iron, no ironing board, and the umbrella had several broken ribs which became apparent on the day when the skies opened and the rain came plummeting down.
"Tawdry and Dirty. " Read full review on TripAdvisor   6/27/2008 Vote      
9. The hotel itself has seen far better days with torn and worn carpeting, banged up walls and furniture and stained fixtures and broken tiles in the bath.
"Tawdry and Dirty. " Read full review on TripAdvisor   6/27/2008 Vote      
10. Our first room was one the older rooms and virtually every piece of furniture was broken or damaged in some way.
"No way a four star+ or the posh hotel it would like to be " Read full review on TripAdvisor   11/6/2007 Vote      
   
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