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Rank
44th
Out of 676

New York Palace Hotel

Average Price: $643  
 
Hotel Class:
455 Madison Avenue
New York City, 10022 View map  
5-Star Hotel Rank: 3 of 29
Average review rating: 4.54
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (34) , MyTravelGuide (2) , TripAdvisor (1286) , YahooTravel (28)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 58 comments. 
The following words were used in comments with Rude:
apology (4)   bags (4)   bellman (4)   concierge (4)   desk (9)   employee (4)   helpful (6)   incredible (4)   liked (5)   management (3)   never (7)   nice (3)   not (9)   reviews (3)   room (5)   service (4)   staff (15)   tip (5)   unhelpful (4)   useful (3)    
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1. Good location and good hardware, but rude staff, poor food & beverage facilities and very expensive WI-FI.
"Improvable " Read full review on TripAdvisor   4/10/2012 Vote      
2. I was approached by an employee who assumed I had littered the foyer and was extremely rude and in fact walked away when I tried to challenge him on it.
"Not quite value for money " Read full review on TripAdvisor   4/6/2012 Vote      
3. The bellmen, the doormen, the maids and the concierge were all fantastic, however, the front desk employees were rude, arrogant and not friendly.
"great location, very noisy room! " Read full review on TripAdvisor   3/10/2012 Vote      
4. He was also quite rude and never as much as said hello when we entered each morning.
"Towers is a winner! " Read full review on TripAdvisor   2/13/2012 Vote      
5. I was just floored at the incredible arrogance and rudeness of him and he was in the wrong and no apology either.
"Disappointing " Read full review on TripAdvisor   1/14/2012 Vote      
6. I would never stay here again mainly due to the rudeness of staff.
"Disappointing " Read full review on TripAdvisor   1/14/2012 Vote      
7. I notice someone else on here said they were upgraded because of their platinum amex, didn't help us in anyway, in fact the guy who checked us in was rather rude about our credit cards as here in Australia if a purchase exceeds $5000 they put a stop on anymore until they get verification it is you making the purchase.
"Disappointing " Read full review on TripAdvisor   1/14/2012 Vote      
8. The next encounter with the concierge was about Midnight Mass at the Cathedral, I innocently asked the mass was televised and he was so rude to me about it that it came across as anti- catholic.
"Disappointing " Read full review on TripAdvisor   1/14/2012 Vote      
9. The servers were a little rude but I'm assuming that is because they don't have to work for tips--the service charge is automatically added to your bill.
"Excellent location in the heart of Manhattan " Read full review on TripAdvisor   1/5/2012 Vote      
10. When we arrived we did not receive any real welcome, the guy behind the desk was rude and there was no one on hand to help us with the bags.
"RUDE STAFF and BED BUGS.. " Read full review on TripAdvisor   1/4/2012 Vote      
   
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