New York Palace Hotel, New York City, Poor

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Rank

44th

Out of 676

New York Palace Hotel	Average Price: $643 Check Rates

Hotel Class:

455 Madison Avenue

New York City, 10022 View map

5-Star Hotel Rank: 3 of 29
Average review rating: 4.54

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (34) , MyTravelGuide (2) , TripAdvisor (1286) , YahooTravel (28)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (7) annoy (18) arrogant (8) avoid (23) awful (12) bad (56) bit dated (7) broken (9) complain (41) complaint (37) dated (25) difficult (9) dirty (7) disappoint (97) disturbing (13) downside (17) errors (6) expensive (191) hard (38) hardly (10) horrible (12) inconvenient (6) issue (61) lack (18) loud (23) mistake (11) negative (46) noise (139) noisy (24) outrageous (16) overpriced (13) poor (23) pretentious (8) pricey (37) problem (103) ridiculous (13) rock (29) rude (52) shame (11) shock (6) slow (20) smell (10) terrible (16) tiny (14) uncomfortable (7) unfortunate (23) unfriendly (12) worn (15) worst (14) wrong (32)

Poor	Appears in 26 comments.

The following words were used in comments with Poor:
$ (2) bad (2) bath (2) bathroom (3) breakfast (8) excellent (2) expense (3) experience (2) good (4) hotel (3) not (3) quality (3) reception (2) room (10) service (10) shower (4) small (2) staff (3) tub (2) view (5)

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1. Breakfast kind of poor.

"Location, location, location " Read full review on TripAdvisor 4/18/2012 Vote

2. Good location and good hardware, but rude staff, poor food & beverage facilities and very expensive WI-FI.

"Improvable " Read full review on TripAdvisor 4/10/2012 Vote

3. If you think you have found a 'bargain' of a deal on a luxury hotel in NYC, you'll be disappointed, especially with the service misses throughout the hotel ranging from the wandering bell staff to poor Internet.

"Great location but rooms and staff need a refresh " Read full review on TripAdvisor 3/28/2012 Vote

4. 3) The room service food is expensive and of poor quality - certainly not fine dining by any stretch of the imagination.

"Overated: Not a luxury hotel " Read full review on TripAdvisor 3/3/2012 Vote

5. Overall and trying to be as fair as I can as we did experience some problems which we felt were handled very badly, the New York Palace is a reasonably nice hotel with poor customer service.

"Disappointingly Bad Experience " Read full review on TripAdvisor 1/5/2012 Vote

6. service was sometimes good, sometimes poor.

"Nice Hotel, Needs some upgrades " Read full review on TripAdvisor 11/30/2011 Vote

7. But the service is very poor and really unfriendly.

"Fantastic location - worst service I ever had " Read full review on TripAdvisor 11/8/2011 Vote

8. I cannot understand reviews stating they had poor experiences with staff here.

"Perfection Again " Read full review on TripAdvisor 10/26/2011 Vote

9. I got to pay $300 a night and somehow feel poor.

"Palace or Dungeon? " Read full review on TripAdvisor 8/16/2011 Vote

10. Breakfast too expensive and poor service - go out for breakfast.

"Great NY location " Read full review on TripAdvisor 7/10/2011 Vote