Grand Wailea Resort - The Waldorf-Astoria Collection, Wailea (Maui), Sad

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Rank

2nd

Out of 9

Grand Wailea Resort - The Waldorf-Astoria Collection	Average Price: $570 Check Rates

Hotel Class:

3850 Wailea Alanui Drive

Wailea (Maui), 96753 View map

4-Star Hotel Rank: 2 of 7
Average review rating: 4.11

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (95) , Travelocity (15) , TripAdvisor (1506) , YahooTravel (123)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Sad	Appears in 29 comments.

The following words were used in comments with Sad:
$ (2) customer (2) food (2) guest (2) hotel (2) negative (3) night (4) not (2) pool (3) resort (5) reviews (3) service (2) trip (5)

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1. sadly, you could easily see that a third of the tables were empy - they just didn't have enough staff to bus them and get them ready for the next guests.

"Missed Opportunity " Read full review on TripAdvisor 4/9/2012 Vote

2. I am only sad that I allowed the negative reviews to limit our stay to 5 nights instead of the entire 8 nights that we were in Maui (we stayed at another resort the other three nights, just in case the negative reviews were accurate--they are not.

"Best Hotel in Maui, Hawaii!!!! " Read full review on TripAdvisor 4/5/2012 Vote

3. sad, A very nice resort with terrible customer service.

"Poor customer service at the front desk. " Read full review on TripAdvisor 3/3/2012 Vote

4. sadly, Seems to be an end to an era for us unless the Grand gets its act together.

"What happened to my beloved Grand Wailea?!?!? " Read full review on TripAdvisor 3/1/2012 Vote

5. No one knows how to smile so the customer service was really sad and the food is bad.

"should have been MUCH better, customer service very bad, no one cares " Read full review on TripAdvisor 2/20/2012 Vote

6. sadly, this will be our last trip to the Grand Wailea.

"Not the Grande Dame she once was " Read full review on TripAdvisor 1/1/2012 Vote

7. sadly to say, not so on this occasion.

"Not the Grande Dame she once was " Read full review on TripAdvisor 1/1/2012 Vote

8. I very sad to leave resort and Maui since everything about my trip there was outstanding.

"Exceeded Expectations-Great Resort " Read full review on TripAdvisor 10/20/2011 Vote

9. It is sad to see that the resort is being allowed to to get that rundown tired look.

"What was once Grand is now four stars at best " Read full review on TripAdvisor 10/11/2011 Vote

10. So sad.

"WHAT TIME DOES THE WET T SHIRT CONTEST START? " Read full review on TripAdvisor 8/27/2011 Vote