Grand Wailea Resort - The Waldorf-Astoria Collection, Wailea (Maui), Rude

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Rank

2nd

Out of 9

Grand Wailea Resort - The Waldorf-Astoria Collection	Average Price: $570 Check Rates

Hotel Class:

3850 Wailea Alanui Drive

Wailea (Maui), 96753 View map

4-Star Hotel Rank: 2 of 7
Average review rating: 4.11

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (95) , Travelocity (15) , TripAdvisor (1506) , YahooTravel (123)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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annoy (50) avoid (33) awful (29) bad (115) broken (23) chipped (29) complain (89) complaint (52) dated (27) difficult (39) dirty (63) disappoint (187) disturbing (12) downside (29) expensive (359) frustrated (24) hard (89) hardly (16) hate (12) horrible (22) inconvenient (12) issue (82) lack (34) loud (27) mediocre (28) mistake (23) mold (33) negative (89) noise (36) noisy (22) outdated (16) outrageous (30) overpriced (63) peeling (12) poor (56) pricey (93) problem (169) ridiculous (44) rock (36) rude (58) sad (15) shame (19) shock (27) slow (29) smell (54) terrible (47) unfortunate (33) worn (24) worst (28) wrong (27)

Rude	Appears in 68 comments.

The following words were used in comments with Rude:
adult (3) area (3) beauty (4) complaints (3) employee (4) food (5) guest (3) hotel (5) kid (3) management (11) never (3) nice (3) not (17) park (3) pool (11) resort (6) room (5) service (8) staff (27) valet (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I will literally name places after people who have been rude and never return, whereas I will make sure I return to see Kelly and, of course, your beautiful resort.

"Most beautiful resort ever and who makes it special " Read full review on TripAdvisor 5/17/2012 Vote

2. The staff is rude and food awful.

"First trip to Maui for spring break with our six children " Read full review on TripAdvisor 4/23/2012 Vote

3. Have run into rude staffmembers as well as a few polite ones.

"Nice building, service missing something. Not classy!! " Read full review on TripAdvisor 4/21/2012 Vote

4. Staff overworked and most areas are understaffed contributes to rudeness and poor customer service.

"Will not come back " Read full review on TripAdvisor 4/9/2012 Vote

5. Whoever blogged that this property is a 'faded-glory' because paint was peeling, carpets threadbare, that the food was terrible, that, staff were rude, that you had to pay $50 per day for lounge chairs and umbrellas on the beach were simply not telling the truth.

"Best Hotel in Maui, Hawaii!!!! " Read full review on TripAdvisor 4/5/2012 Vote

6. Pros:LocationConvenienceexcellent SpaPools RoomsUnbeatable if traveling with kidsFriendly staffCons:Fees (parking, resort, etc)Late check in/ early check outFood & Beverage very hit or missHuge resort and unfortunately that comes with many rude guests & tons of unsupervised children misbehavingOverall we were with kids so it was amazing stay.

"Trip Advisor Reviews dead on " Read full review on TripAdvisor 3/19/2012 Vote

7. Instead, I got apathy and rudeness.

"Worst stay ever " Read full review on TripAdvisor 2/25/2012 Vote

8. The hotel staff was rude and did not offer to assist us in any way.

"Horrible Wedding Day from the Grand Wailea in Maui! " Read full review on TripAdvisor 1/29/2012 Vote

9. From the rude valet personnel and front desk staff to the pool Nazis demanding to see your papers (wristbands) just to walk in the pool area, it was just plain miserable.

"Horrible resort! Stay somewhere else. " Read full review on TripAdvisor 12/11/2011 Vote

10. Not only that, they seemed to take pride in their rude behavior by congratulating each other on their performances as we departed.

"Rude personnel " Read full review on TripAdvisor 11/17/2011 Vote