Grand Wailea Resort - The Waldorf-Astoria Collection, Wailea (Maui), Frustrated

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Rank

2nd

Out of 9

Grand Wailea Resort - The Waldorf-Astoria Collection	Average Price: $570 Check Rates

Hotel Class:

3850 Wailea Alanui Drive

Wailea (Maui), 96753 View map

4-Star Hotel Rank: 2 of 7
Average review rating: 4.11

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (95) , Travelocity (15) , TripAdvisor (1506) , YahooTravel (123)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Frustrated

Appears in 23 comments.

The following words were used in comments with Frustrated:
beach (2) beauty (2) chair (2) disappoint (3) elevator (2) expectation (4) experience (2) hotel (3) huge (2) liked (2) not (2) pool (2) problem (2) resort (2) room (2) well (2)

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1. It was frustrating to go from elevator to elevator trying to find the right one to take us our wing.

"Mixed Experience at Grand Wailea " Read full review on TripAdvisor 5/14/2012 Vote

2. We weren't close to anything and it was frustrating as the property is huge.

"Great hotel " Read full review on TripAdvisor 5/8/2012 Vote

3. We had stayed at the resort years ago, so we knew to expect it to be busy, but is was even more chaotic than we remembered and the staff are indifferent to the frustrations and, at times, arrogant.

"Poor service diminishes experience " Read full review on TripAdvisor 4/15/2012 Vote

4. very frustrating.

"Not worth the money. Out dated!!!! Horrible experience " Read full review on TripAdvisor 4/8/2012 Vote

5. This place provides a mildly frustrating and slightly streessful vacation with the true salt in the wound being that you are paying dealt for this bad experience.

"2 Star Hotel, 5 Star Price " Read full review on TripAdvisor 2/22/2012 Vote

6. Overall, this is a great hotel, and I will go back, but these frustrations with the front desk can drive you crazy (you will see it all the time with upset vacationers who get just as frustrated as I did).

"Great Property, but the service is shakey " Read full review on TripAdvisor 1/19/2012 Vote

7. I was actually crying the third time I was so frustrated.

"WHAT TIME DOES THE WET T SHIRT CONTEST START? " Read full review on TripAdvisor 8/27/2011 Vote

8. I think this frustrated me even more as they are well aware the overcrowding is an ongoing problem.

"Grand Disappointment! Hotel is overcrowded and in need of an update. " Read full review on TripAdvisor 8/21/2011 Vote

9. I was so disappointed (and frustrated to be honest) that after 20 minutes of waiting I asked the hostess if any waiter knew we existed and she just pointed at a guy and said, 'Yeah- he's right there', like it's my job to figure this out? I said 'Well right there is not right at my table, where I'd like him to be.

"Great property, awesome spa, weak on service " Read full review on TripAdvisor 5/3/2011 Vote

10. It was my most frustrating, non-enjoyable day.

"Very ornate ... not so sure it's worth all the money.... " Read full review on TripAdvisor 9/17/2010 Vote