Grand Wailea Resort - The Waldorf-Astoria Collection, Wailea (Maui), Issue

OpinionWell's Blog

Home » United States » Hawaii » Wailea (Maui) Hotels » Grand Wailea Resort - The Waldorf-Astoria Collection

OpinionWell
Rank

2nd

Out of 9

Grand Wailea Resort - The Waldorf-Astoria Collection	Average Price: $570 Check Rates

Hotel Class:

3850 Wailea Alanui Drive

Wailea (Maui), 96753 View map

4-Star Hotel Rank: 2 of 7
Average review rating: 4.11

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (95) , Travelocity (15) , TripAdvisor (1506) , YahooTravel (123)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

annoy (50) avoid (33) awful (29) bad (115) broken (23) chipped (29) complain (89) complaint (52) dated (27) difficult (39) dirty (63) disappoint (187) disturbing (12) downside (29) expensive (359) frustrated (24) hard (89) hardly (16) hate (12) horrible (22) inconvenient (12) issue (82) lack (34) loud (27) mediocre (28) mistake (23) mold (33) negative (89) noise (36) noisy (22) outdated (16) outrageous (30) overpriced (63) peeling (12) poor (56) pricey (93) problem (169) ridiculous (44) rock (36) rude (58) sad (15) shame (19) shock (27) slow (29) smell (54) terrible (47) unfortunate (33) worn (24) worst (28) wrong (27)

Issue

Appears in 101 comments.

The following words were used in comments with Issue:
bathroom (5) big (5) few (4) hotel (7) huge (4) lacking (4) most (5) never (5) nice (6) night (4) not (20) park (8) personable (4) pool (12) problem (7) room (24) service (15) valet (6) walking (4) well (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. Only bit of advise - if youve got issues with walking ask for a room near the elevator and a short trip to the main valet or the other valet parking area.

"One of the best! " Read full review on TripAdvisor 5/5/2012 Vote

2. I had to make about 5 phone calls/waste about 1 hour to resolve it - even though he issue had 'been taken care of' the day before.

"Picture perfect, lacks some warmth " Read full review on TripAdvisor 4/25/2012 Vote

3. One major issue affects my rating: we had a major mix up with room service where they overcharged us AFTER taking 2+ hours to bring our drinks.

"Picture perfect, lacks some warmth " Read full review on TripAdvisor 4/25/2012 Vote

4. House keeping has serious training issues.

"Nice building, service missing something. Not classy!! " Read full review on TripAdvisor 4/21/2012 Vote

5. Overall -I enjoyed my stay, if they could iron some of the issues, it would be a fabulous place to stay abd explore Hawaii from.

"Great resort hotel, not much nightlife though " Read full review on TripAdvisor 4/10/2012 Vote

6. All of the issues seemed to be caused by their lack of ability to scale up to the number of guests they had.

"Missed Opportunity " Read full review on TripAdvisor 4/9/2012 Vote

7. But again, there were issues that resulted in a missed opportunity to provide value.

"Missed Opportunity " Read full review on TripAdvisor 4/9/2012 Vote

8. which boggled my mind since my main issues (room service,and vallet ) were never disscussed.

"Not worth the money. Out dated!!!! Horrible experience " Read full review on TripAdvisor 4/8/2012 Vote

9. They said thanks for letting them know and they would make a note in my file??? Later on i recieved an email saying they were delighted to get in touch with me and resolve the issue.

"Not worth the money. Out dated!!!! Horrible experience " Read full review on TripAdvisor 4/8/2012 Vote

10. if there are issues, better to know about it ahead of time.

"We were very impressed " Read full review on TripAdvisor 3/18/2012 Vote