Grand Wailea Resort - The Waldorf-Astoria Collection, Wailea (Maui), Poor

OpinionWell's Blog

Home » United States » Hawaii » Wailea (Maui) Hotels » Grand Wailea Resort - The Waldorf-Astoria Collection

OpinionWell
Rank

2nd

Out of 9

Grand Wailea Resort - The Waldorf-Astoria Collection	Average Price: $570 Check Rates

Hotel Class:

3850 Wailea Alanui Drive

Wailea (Maui), 96753 View map

4-Star Hotel Rank: 2 of 7
Average review rating: 4.11

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (95) , Travelocity (15) , TripAdvisor (1506) , YahooTravel (123)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

annoy (50) avoid (33) awful (29) bad (115) broken (23) chipped (29) complain (89) complaint (52) dated (27) difficult (39) dirty (63) disappoint (187) disturbing (12) downside (29) expensive (359) frustrated (24) hard (89) hardly (16) hate (12) horrible (22) inconvenient (12) issue (82) lack (34) loud (27) mediocre (28) mistake (23) mold (33) negative (89) noise (36) noisy (22) outdated (16) outrageous (30) overpriced (63) peeling (12) poor (56) pricey (93) problem (169) ridiculous (44) rock (36) rude (58) sad (15) shame (19) shock (27) slow (29) smell (54) terrible (47) unfortunate (33) worn (24) worst (28) wrong (27)

Poor	Appears in 76 comments.

The following words were used in comments with Poor:
area (5) beach (6) chair (6) condition (9) customer (9) experience (4) food (5) hallway (4) high (4) hotel (17) kid (4) nice (4) not (9) pool (11) resort (3) room (9) season (4) service (38) spa (5) staff (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. Time and time again, staff exhibited poor customer service where it would have been easy to simply go the extra mile and we are the 'laid back easy type who don't ask a lot at all.

"Averag Hotel " Read full review on TripAdvisor 5/3/2012 Vote

2. Staff overworked and most areas are understaffed contributes to rudeness and poor customer service.

"Will not come back " Read full review on TripAdvisor 4/9/2012 Vote

3. poor process and flow in most areas contribute to this.

"Will not come back " Read full review on TripAdvisor 4/9/2012 Vote

4. That poor guest had to return the rental and catch his flight home.

"Nice, But DEFINITELY NOT WORTH IT " Read full review on TripAdvisor 4/5/2012 Vote

5. But frankly, the poor hotel service, and terrible food kept us from joining.

"Nice, But DEFINITELY NOT WORTH IT " Read full review on TripAdvisor 4/5/2012 Vote

6. As mentioned in a earlier post prior to our wonderful 10 days spent in Maui, my wife and I had Hilton points we had to burn, so we choose the Grand Wailea, poor us what a dilemma.

"Back home in New Jersery " Read full review on TripAdvisor 3/25/2012 Vote

7. However, they are in such poor condition that it makes the beach area so unattractive.

"What happened to my beloved Grand Wailea?!?!? " Read full review on TripAdvisor 3/1/2012 Vote

8. Instead, I got attitude, mold, dirt, and a poor attitude.

"Worst stay ever " Read full review on TripAdvisor 2/25/2012 Vote

9. I know we paid the local rate but that doesn't give anyone the right to do such a poor job.

"Worst stay ever " Read full review on TripAdvisor 2/25/2012 Vote

10. For what was supposed to be a relaxing afternoon with my husband at the spa, due to the poor customer service we experienced, it soured everything and I wish we had never gone.

"Terrible experience at the spa " Read full review on TripAdvisor 2/2/2012 Vote