Grand Wailea Resort - The Waldorf-Astoria Collection, Wailea (Maui), Lack

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Rank

2nd

Out of 9

Grand Wailea Resort - The Waldorf-Astoria Collection	Average Price: $570 Check Rates

Hotel Class:

3850 Wailea Alanui Drive

Wailea (Maui), 96753 View map

4-Star Hotel Rank: 2 of 7
Average review rating: 4.11

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (95) , Travelocity (15) , TripAdvisor (1506) , YahooTravel (123)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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annoy (50) avoid (33) awful (29) bad (115) broken (23) chipped (29) complain (89) complaint (52) dated (27) difficult (39) dirty (63) disappoint (187) disturbing (12) downside (29) expensive (359) frustrated (24) hard (89) hardly (16) hate (12) horrible (22) inconvenient (12) issue (82) lack (34) loud (27) mediocre (28) mistake (23) mold (33) negative (89) noise (36) noisy (22) outdated (16) outrageous (30) overpriced (63) peeling (12) poor (56) pricey (93) problem (169) ridiculous (44) rock (36) rude (58) sad (15) shame (19) shock (27) slow (29) smell (54) terrible (47) unfortunate (33) worn (24) worst (28) wrong (27)

Lack	Appears in 80 comments.

The following words were used in comments with Lack:
area (8) beach (9) chair (11) disappoint (4) expectation (5) food (8) great (6) guest (4) hotel (18) lacking (80) never (4) nice (4) not (7) pool (19) price (6) resort (5) room (9) season (4) service (35) staff (5)

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1. The hotel itself was clean and well presented however the lack of adequate facilities for the size was staggering.

"Unbelievably, disappointingly rubbish. " Read full review on TripAdvisor 4/17/2012 Vote

2. I won't bother getting into the details about long lines, games of 'musical pool chairs', and general lack of service.

"Wailea no longer "Grand" " Read full review on TripAdvisor 4/14/2012 Vote

3. All of the issues seemed to be caused by their lack of ability to scale up to the number of guests they had.

"Missed Opportunity " Read full review on TripAdvisor 4/9/2012 Vote

4. I'm a Hilton Diamond member and the lack of Diamond amenities was disappointing.

"Birthday trip to Maui " Read full review on TripAdvisor 3/4/2012 Vote

5. We's given up on pool chairs during busy seasons because of the incredible hassle and lack of seating.

"What happened to my beloved Grand Wailea?!?!? " Read full review on TripAdvisor 3/1/2012 Vote

6. I would say the food is lacking though as the restaurants need to be updated.

"Beautiful location and property " Read full review on TripAdvisor 2/10/2012 Vote

7. Overall we enjoyed our vacation, but we came away with the sense that the laid back island mentality affected the quality of the service, and they lacked a strong enough management to overcome this.

"Grand name, marginal service " Read full review on TripAdvisor 1/21/2012 Vote

8. ' I noted the lack of pool towels on the card, which I was able to take home because room service never bothered to retrieve it.

"Nice hotel, poor service " Read full review on TripAdvisor 1/14/2012 Vote

9. The room and bathroom were nice, well equipped and spacious; however, for a 5 star hotel, this place was seriously lacking (or at least inconsistent) in terms of service.

"Nice hotel, poor service " Read full review on TripAdvisor 1/14/2012 Vote

10. We've told this tale to several people and have been told that the hotel does a great job of marketing to reel the people in, but their customer service is severely lacking once you check-in.

"Sorely disappointed " Read full review on TripAdvisor 1/4/2012 Vote