Westin Kaanapali Ocean Resort Villas, Lahaina, Unpleasant

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Rank

2nd

Out of 91

Westin Kaanapali Ocean Resort Villas	Average Price: $404 Check Rates

Hotel Class:

6 Kai Ala Drive

Lahaina, 96761 View map

4-Star Hotel Rank: 1 of 12
Average review rating: 4.25

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (97) , MyTravelGuide (4) , TripAdvisor (1211) , YahooTravel (27)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Unpleasant

Appears in 8 comments.

The following words were used in comments with Unpleasant:
liked (2) not (4)

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1. We have not let one unpleasant incident spoil the property for us and continue to return quite often.

"Nice Pools - Great Rooms " Read full review on TripAdvisor 1/15/2012 Vote

2. Seems like an unnecessarily unpleasant thing to do to anyone on a vacation, let alone a honeymoon, when it could easily be resolved if the resort wanted to do so.

"Lovely place but common sense in customer service sorely lacking " Read full review on TripAdvisor 9/9/2011 Vote

3. Not unpleasant, but I would have preferred not to even had the conversation.

"Good choice if you need extra space " Read full review on TripAdvisor 3/5/2011 Vote

4. We spoke with several managers, including an unpleasant woman named Corolla, who were condescending and simpering, and who acted like we were somehow trying to scam the Westin because we did not want to move into a downgraded room.

"They treat the customer like a parasite. " Read full review on TripAdvisor 2/15/2011 Vote

5. ????We also had a very unpleasant experience with a worker in the towel hut at the pool on the South side.

"Wonderful Beach! " Read full review on TripAdvisor 9/6/2010 Vote

6. The staff, particularly the front desk, are as unpleasant as ever.

"2nd Visit - Won't be back " Read full review on TripAdvisor 5/18/2009 Vote

7. When we arrived, housekeeping was just finishing up 'bombing' the unit for an unpleasant smell.

"First trip as owners " Read full review on TripAdvisor 10/13/2008 Vote

8. the sandy beach was very shallow and steep, and when you got to the water, the shore was riddled with rocks and coral and it was generally unpleasant.

"Great Rooms, Beautiful Immaculate Property, Weak Beaches and Pool " Read full review on TripAdvisor 4/22/2008 Vote