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Rank
2nd
Out of 91

Westin Kaanapali Ocean Resort Villas

Average Price: $404  
 
Hotel Class:
6 Kai Ala Drive
Lahaina, 96761 View map  
4-Star Hotel Rank: 1 of 12
Average review rating: 4.25
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (97) , MyTravelGuide (4) , TripAdvisor (1211) , YahooTravel (27)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Lack
Appears in 56 comments. 
The following words were used in comments with Lack:
area (4)   bar (4)   beach (3)   clean (5)   guest (3)   hotel (4)   kid (3)   lacking (57)   liked (6)   nice (3)   not (3)   ocean (5)   park (5)   pool (12)   reviews (3)   room (12)   service (10)   shared (3)   staff (5)   view (7)    
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1. However, the staff seem to focus too much on pushing sales to the point of lacking authenticity and hospitality.
"mixed feelings, could do better " Read full review on TripAdvisor   4/29/2012 Vote      
2. The lack of signage in the hallways.
"Please install some signage! in long hallways! " Read full review on TripAdvisor   4/24/2012 Vote      
3. The service in the bar/restaurant in the North building was seriously lacking.
"Service Disappointing, Beautiful Surroundings " Read full review on TripAdvisor   4/16/2012 Vote      
4. For those who mentioned the lack of 'aloha', we didn't see it at all.
"Nice place to bring a family " Read full review on TripAdvisor   3/28/2012 Vote      
5. I'd read some reviews from couples who were disappointed by the lack of romantic atmosphere and turned off from all the 'screaming' kids.
"Just what we needed! " Read full review on TripAdvisor   2/24/2012 Vote      
6. Are you supposed to go all the way back to the pool area to ask for that service? That does remind me that service was a bit lacking here.
"Just what we needed! " Read full review on TripAdvisor   2/24/2012 Vote      
7. O ly bad report is their lack of adequate parking.
"Great place great property " Read full review on TripAdvisor   1/30/2012 Vote      
8. The shared facilities (pools especially) lack intimacy (and by association luxury).
"Not your typical Westin: impersonal institutional feel. " Read full review on TripAdvisor   1/9/2012 Vote      
9. Who wants to spend the good part of a day trying to fix a simple mistake made by the hotel?Many of the (friendly) staff lack basic hospitality skills such as efficiency, competency and professionalism often present in other Starwood properties.
"Not your typical Westin: impersonal institutional feel. " Read full review on TripAdvisor   1/9/2012 Vote      
10. We felt this Westin facility, while lacking some of the pool amenities, was a better hotel.
"Almost Perfect " Read full review on TripAdvisor   11/15/2011 Vote      
   
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