Westin Kaanapali Ocean Resort Villas, Lahaina, Poor

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Rank

2nd

Out of 91

Westin Kaanapali Ocean Resort Villas	Average Price: $404 Check Rates

Hotel Class:

6 Kai Ala Drive

Lahaina, 96761 View map

4-Star Hotel Rank: 1 of 12
Average review rating: 4.25

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (97) , MyTravelGuide (4) , TripAdvisor (1211) , YahooTravel (27)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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annoy (19) avoid (24) awful (10) bad (114) barely (17) big deal (13) broken (22) bug (10) chipped (10) complain (46) complaint (48) cramped (8) difficult (20) dirty (33) disappoint (129) downside (22) expensive (123) frustrated (15) hard (70) hardly (15) hassle (20) horrible (15) inconvenient (15) issue (103) lack (38) loud (44) mediocre (13) mistake (18) mold (9) negative (62) noise (87) noisy (27) overpriced (39) poor (28) pricey (50) problem (129) ridiculous (11) rock (113) rough (14) rude (30) shock (13) slow (33) smell (41) terrible (29) tiny (26) uncomfortable (13) unfortunate (29) unpleasant (8) worst (29) wrong (35)

Poor	Appears in 31 comments.

The following words were used in comments with Poor:
bad (2) bar (3) construction (2) customer (2) good (3) housekeeping (3) management (3) need (3) not (5) park (3) pool (2) quality (3) reception (2) resort (4) responsive (3) reviews (2) room (5) service (12) staff (2) view (2)

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1. I wouldn't have been so upset about the prices at the Westin if the food quality justified them, but the quality was extremely poor.

"Decent stay, nice resort with MAJOR issues " Read full review on TripAdvisor 5/17/2012 Vote

2. Very poor communication with guests.

"Excellent room. Everything else average. " Read full review on TripAdvisor 5/11/2012 Vote

3. Poolside bar service during the week was very good but the weekends was poor.

"Excellent room. Everything else average. " Read full review on TripAdvisor 5/11/2012 Vote

4. As owners since 2004, we have come to expect a poor reception each year when we return to our home resort.

"Disappointed once again " Read full review on TripAdvisor 2/20/2012 Vote

5. If you do not object to a room overlooking the parking lot or exceptionally poor service, this may be the resort for you.

"Very Disappointing Experience " Read full review on TripAdvisor 2/10/2012 Vote

6. We have only had one poor experience with one of the security guards harrassing us.

"Nice Pools - Great Rooms " Read full review on TripAdvisor 1/15/2012 Vote

7. It is too bad the minor wrinkles (all avoidable, but reflecting in my mind poor management) over-colored the positives.

"Not up to the Westin standards to which I am accustomed " Read full review on TripAdvisor 12/5/2011 Vote

8. Service from the bar while at the pool is also really poor--it wasn't crowded but I still waited forever for a server to come by.

"Nice property if you can get past the annoying time-share issues " Read full review on TripAdvisor 11/9/2011 Vote

9. I also noticed the 'cut and paste' standard response from management to poor reviews on Trip Advisor.

"Stay Away and Don't Fall for the Ocean View Upgrade Trick " Read full review on TripAdvisor 10/28/2011 Vote

10. Cleanliness - poor.

"False advertisement, rude manager and average rooms " Read full review on TripAdvisor 9/11/2011 Vote