Westin Kaanapali Ocean Resort Villas, Lahaina, Complaint

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Rank

2nd

Out of 91

Westin Kaanapali Ocean Resort Villas	Average Price: $404 Check Rates

Hotel Class:

6 Kai Ala Drive

Lahaina, 96761 View map

4-Star Hotel Rank: 1 of 12
Average review rating: 4.25

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (97) , MyTravelGuide (4) , TripAdvisor (1211) , YahooTravel (27)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 98 comments.

The following words were used in comments with Complaint:
clean (4) complaints (100) concierge (4) hotel (4) kid (4) liked (4) maid (4) most (4) not (8) ocean (7) park (4) personable (4) pool (12) resort (4) room (24) service (6) small (4) temperature (3) view (10) water (4)

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1. My only complaint-we couldn't stay longer but plan on returning in September/October.

"Awesome " Read full review on TripAdvisor 5/12/2012 Vote

2. The only complaint we have had each time, with no improvement on our 2nd visit.

"Please install some signage! in long hallways! " Read full review on TripAdvisor 4/24/2012 Vote

3. The biggest complaint I have is that kids were running amok everywhere.

"Children Everywhere " Read full review on TripAdvisor 3/24/2012 Vote

4. My only complaint is that the rooms and hallway areas could have been cleaner, the carpet was also worn in our unit and the maid staff was not very consistent.

"Pretty perfect. " Read full review on TripAdvisor 3/11/2012 Vote

5. Front desk tells me there is no record of any problem or complaint in our file.

"Horrid front desk staff; possible health hazard " Read full review on TripAdvisor 3/10/2012 Vote

6. Only complaint- we were in building 3 and had an airconditioning unit right outside our window so we couldn't hear the waves.

"Maui Family Vacation Perfected " Read full review on TripAdvisor 2/20/2012 Vote

7. Only one complaint as an owner of two units.

"Owner comments " Read full review on TripAdvisor 2/11/2012 Vote

8. One large complaint - when we checked in, we were told that valet parking was included in our package purchase (same person that told us the wrong cleaning day).

"Very nice well spaced property " Read full review on TripAdvisor 1/21/2012 Vote

9. My one complaint would be the lounge chairs themselves, which were very uncomfortable.

"Great for kids...but we didn't bring any... " Read full review on TripAdvisor 1/19/2012 Vote

10. We stayed in a 1 BR unit and it was fantastic - no complaints.

"Great resort - especially kid-friendly. " Read full review on TripAdvisor 12/29/2011 Vote