Westin Kaanapali Ocean Resort Villas, Lahaina, Horrible

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Rank

2nd

Out of 91

Westin Kaanapali Ocean Resort Villas	Average Price: $404 Check Rates

Hotel Class:

6 Kai Ala Drive

Lahaina, 96761 View map

4-Star Hotel Rank: 1 of 12
Average review rating: 4.25

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (97) , MyTravelGuide (4) , TripAdvisor (1211) , YahooTravel (27)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Horrible

Appears in 19 comments.

The following words were used in comments with Horrible:
bed (2) bike (2) drink (2) experience (2) food (2) hotel (4) liked (2) not (3) room (2) rude (2) service (2) slow (2) staff (3) view (3) wondering (2)

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1. Drinks were horrible.

"Great time, beautiful hotel " Read full review on TripAdvisor 4/30/2012 Vote

2. We were so grateful to find a fabulous room with a full kitchen and washer and dryer at the Westin Resort in Maui after we left a horrible location (see my other review.

"Save our Xmas Vacation " Read full review on TripAdvisor 12/28/2011 Vote

3. You lose one and you have to pay $15 for those horrible towels.

"Best for Families - Not for Couples " Read full review on TripAdvisor 11/29/2011 Vote

4. Tried the new italian restaurant, Pulehu, this time and experienced horrible service, very slow to be acknowledged, very slow to get drinks, food and final bill.

"Great location, great rooms, horrible restaurants! " Read full review on TripAdvisor 10/12/2011 Vote

5. HORRIBLE.

"I'm sensing some slippage... " Read full review on TripAdvisor 7/11/2011 Vote

6. The management treated us horribly, but the front of house staff (waiters, bell boys, etc) were very friendly and helpful (too bad they weren't running the place.

"They treat the customer like a parasite. " Read full review on TripAdvisor 2/15/2011 Vote

7. However, we rather the hotel treat all guests appropriately (like all other hotels do) than having to apologize to such a horrible and rude action taken by staffs.

"Worst Stay ever in Hawaii " Read full review on TripAdvisor 12/25/2010 Vote

8. What a horrible experience.

"Does not live up to the standards of a Westin hotel " Read full review on TripAdvisor 8/11/2010 Vote

9. Food @ the hotel was horrible.

"Worst hotel ever!!!! " Read full review on TripAdvisor 3/23/2010 Vote

10. Front desk staff were horribly rude and unhelpful on more than one occasion.

"Disappointed, wouldn't go back!!!! " Read full review on TripAdvisor 2/24/2010 Vote