Westin Kaanapali Ocean Resort Villas, Lahaina, Rude

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Rank

2nd

Out of 91

Westin Kaanapali Ocean Resort Villas	Average Price: $404 Check Rates

Hotel Class:

6 Kai Ala Drive

Lahaina, 96761 View map

4-Star Hotel Rank: 1 of 12
Average review rating: 4.25

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (97) , MyTravelGuide (4) , TripAdvisor (1211) , YahooTravel (27)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Rude	Appears in 34 comments.

The following words were used in comments with Rude:
better (2) clerk (3) desk (6) friendly (2) guest (2) happy (2) liked (4) new (2) night (2) not (11) personable (2) pool (5) room (4) service (2) shared (2) shuttle (3) staff (11) thought (2) towel (3) useful (2)

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1. We were not met with any rude employees at the Westin like I had read about in previous reports as well.

"Westin Kaanapali Ocean Resort Villas Wowed Us! " Read full review on TripAdvisor 3/27/2012 Vote

2. One night, there was a rude, rowdy group of 20 years olds in the pool, swearing and scaring off kids.

"Amazing resort " Read full review on TripAdvisor 1/31/2012 Vote

3. Customer reps on their in house 'service express' line can be very friendly or very rude.

"False advertisement, rude manager and average rooms " Read full review on TripAdvisor 9/11/2011 Vote

4. The only negative was I was treated very rudely by a towel boy who said I was damaging the reef with my sunscreen and I needed to purchase their brand of natural sunscreen.

"Great Resort " Read full review on TripAdvisor 8/24/2011 Vote

5. We do enjoy our stay, but as always found the staff to be somewhat aloof if not rude and a bit unorganized - it took 4 hours to get our luggage brought to our room and 2 hours to get our car out of valet.

"Another great stay! " Read full review on TripAdvisor 7/27/2011 Vote

6. The teacher seriously just likes to hear herself speak and is very rude.

"Home away from Home " Read full review on TripAdvisor 6/11/2011 Vote

7. We thought it was rude and unprofessional of the Westin to let this happen.

"Wonderful stay for our honeymoon " Read full review on TripAdvisor 6/2/2011 Vote

8. Don't ask for the pool manager - he's rude and unprofessional.

"Rude Pool Manager - inconsistent rules " Read full review on TripAdvisor 3/20/2011 Vote

9. The tone of the letter was curt and rude, and so started the decline of our tropical vacation.

"They treat the customer like a parasite. " Read full review on TripAdvisor 2/15/2011 Vote

10. However, we rather the hotel treat all guests appropriately (like all other hotels do) than having to apologize to such a horrible and rude action taken by staffs.

"Worst Stay ever in Hawaii " Read full review on TripAdvisor 12/25/2010 Vote