Westin Kaanapali Ocean Resort Villas, Lahaina, Broken

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Rank

2nd

Out of 91

Westin Kaanapali Ocean Resort Villas	Average Price: $404 Check Rates

Hotel Class:

6 Kai Ala Drive

Lahaina, 96761 View map

4-Star Hotel Rank: 1 of 12
Average review rating: 4.25

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (97) , MyTravelGuide (4) , TripAdvisor (1211) , YahooTravel (27)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Broken

Appears in 20 comments.

The following words were used in comments with Broken:
chair (3) clean (3) coffee (2) cold (2) extra (3) few (3) kitchen (2) maintenance (2) not (6) ocean (2) phone (3) pool (2) problem (2) resort (3) room (10) safe (3) useful (2) view (2) water (2)

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1. The room was nice and included a kitchen and washer/dryer, but the garbage disposal was broken, the thermostat did not function (or respond to changes in temperature at all--icy cold), and the phone was broken.

"mixed feelings, could do better " Read full review on TripAdvisor 4/29/2012 Vote

2. One day the elevator was broken and a sign said to use the stairway.

"Please install some signage! in long hallways! " Read full review on TripAdvisor 4/24/2012 Vote

3. Our Snorkel that we brought from home had broken and he went out of his way to help us at no charge.

"Great service from Maui Mike at pool rental hut " Read full review on TripAdvisor 3/14/2012 Vote

4. pool heater broken so couldn't swim once.

"Not for everyone! " Read full review on TripAdvisor 1/5/2012 Vote

5. It was possibly broken and I just unplugged it and used the phone in the kitchen.

"Great for kids-not fancy but expensive! " Read full review on TripAdvisor 10/2/2011 Vote

6. Other maintenance issues were a broken coffee maker that spewed coffee all over the floor on our first morning, a very worn iron that leaked water and had a deteriorating coating that flaked off on the clothes, a cordless phone handset that didn't work, and a rather temperamental icemaker.

"Beautiful resort - some minor maintenance issues " Read full review on TripAdvisor 9/11/2011 Vote

7. For example, jacuzzi tub was broken.

"Good, but not exceptional " Read full review on TripAdvisor 6/9/2011 Vote

8. First the maintenance of our Villa had some issues (No warm water, broken chair, old towels, cleaning and an air condition breakdown).

"Disappointing experiences " Read full review on TripAdvisor 5/1/2011 Vote

9. Turns out the machine was broken and sent for repair.

"Worst Stay ever in Hawaii " Read full review on TripAdvisor 12/25/2010 Vote

10. After a few minutes one of the desk staff came over to explain the room inspection failed for a couple broken items that needed to be repaired.

"Beautiful property - really liked the room " Read full review on TripAdvisor 8/26/2010 Vote