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2nd
Out of 91

Westin Kaanapali Ocean Resort Villas

Average Price: $404  
 
Hotel Class:
6 Kai Ala Drive
Lahaina, 96761 View map  
4-Star Hotel Rank: 1 of 12
Average review rating: 4.25
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (97) , MyTravelGuide (4) , TripAdvisor (1211) , YahooTravel (27)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Complain
Appears in 64 comments. 
The following words were used in comments with Complain:
clean (5)   construction (3)   desk (7)   hotel (5)   housekeeping (3)   liked (3)   management (7)   much (3)   not (16)   ocean (8)   pool (8)   price (3)   problem (2)   reviews (6)   room (16)   staff (4)   unhappy (4)   view (15)   walking (2)   worst (2)    
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1. I complained and was reallocated the same room types overlooking the pool area after pushing my case.
"Not What we Paid For H B 65 " Read full review on TripAdvisor   3/12/2012 Vote      
2. People who complain about THIS staff must have walked in with a chip on their shoulders to start with.
"4 Weeks of Aloha Spirit at Westin Villas " Read full review on TripAdvisor   2/14/2012 Vote      
3. Since we complained about his actions he has since kept his distance from us when he has seen us on our return visits.
"Nice Pools - Great Rooms " Read full review on TripAdvisor   1/15/2012 Vote      
4. I complained about it to the front desk and they sent housekeeping up.
"Disappointing " Read full review on TripAdvisor   11/15/2011 Vote      
5. (slow and a lot of people complaining at the slow serivce around you)I am working hard to get management to see what I see so that they can improve to provide the experience to all as some have listed and is marketed.
"Bugs in both of our room " Read full review on TripAdvisor   11/8/2011 Vote      
6. After complaining to the manager I was credited 10,000 points which was the difference between island view and ocean view.
"Stay Away and Don't Fall for the Ocean View Upgrade Trick " Read full review on TripAdvisor   10/28/2011 Vote      
7. I do not know if other owners have complained, however, I cordially invite any corporate executive to stay in this unit for a few days just to experience what we experienced.
"Bad room location " Read full review on TripAdvisor   10/5/2011 Vote      
8. We complained the maintenance man was going to spray our room after we ate dinner, but the canned spray he brought smelled, so he said he would come back when we were out.
"Just an Average Experience for a High End Resort " Read full review on TripAdvisor   9/26/2011 Vote      
9. When using the water slide at resort, we had some issues as some of the other reviewers complained about, which was inconsistency with the rules of the Pool Boys.
"Just an Average Experience for a High End Resort " Read full review on TripAdvisor   9/26/2011 Vote      
10. My kids are older, so they complained that the deepest pool was only 4 feet.
"Best stay in maui " Read full review on TripAdvisor   8/19/2011 Vote      
   
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