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OpinionWell
Rank
4th
Out of 366

Hilton Phoenix

Average Price: $145  
 
Hotel Class:
7677 North 16th Street
Phoenix, 85020 View map  
4-Star Hotel Rank: 2 of 11
Average review rating: 3.82
OpinionWell Value Index: 7
Traveler reviews analyzed: BedBugRegistry (1) , Expedia (86) , MyTravelGuide (361) , Travelocity (13) , TripAdvisor (712) , YahooTravel (70)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 25 comments. 
The following words were used in comments with Rude:
apology (2)   checkout (2)   desk (9)   food (3)   friendly (2)   helpful (2)   incredible (2)   liked (2)   management (2)   not (6)   old (3)   pool (3)   problem (2)   room (2)   secure (2)   staff (10)   well (3)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. I went to the desk to check in, the clerk was rude and just walked away.
"Don't Stay Here " Read full review on TripAdvisor   4/15/2012 Vote      
2. The hostess was quite rude, saying we would then have to wait 20 - 30 min.
"Weekend visit " Read full review on TripAdvisor   4/1/2012 Vote      
3. 'Well it wasn't supposed to be a deep tissue massage' he said, not rudely, but just immaturely.
"Worst Spa Experience of my life!!!!! " Read full review on TripAdvisor   10/15/2011 Vote      
4. Pools were decent but the bartending staff at the small pools were rude and slow.
"Don't Stay Here!! I lost over $400 in clothes!!!! " Read full review on TripAdvisor   7/19/2011 Vote      
5. No rude people either all weekend.
"Excellent Time, Price was Right. Loved it!!!! " Read full review on TripAdvisor   7/5/2011 Vote      
6. However, the desk manager was incredibly rude.
"Adequate....Should have been better " Read full review on TripAdvisor   2/12/2011 Vote      
7. Staff at Rico's restaurant on site was rude and non-accomodating.
"Not the best choice " Read full review on TripAdvisor   1/16/2011 Vote      
8. I don't expect for everyone to go above and beyond the way I would in a case like this, but rudeness is unacceptable I see in reviews on here and Yelp that they have service/maintenence issues.
"Poor management and organization " Read full review on TripAdvisor   7/9/2010 Vote      
9. If you have or have had a two year old you know what I mean;)When my husband called the desk this AM- we wanted a late checkout and maybe just an apology,he was given the run around by a very rude manager.
"Poor management and organization " Read full review on TripAdvisor   7/9/2010 Vote      
10. After incurring problem after problem with securing our reserved room, the staff was inhospitable and unwilling to make any allowances for their mistakes and were actually rude upon checkout.
"Managers Need Retraining" " Read full review on TripAdvisor   7/9/2010 Vote      
   
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