Hilton Phoenix, Phoenix, Complaint

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Rank

4th

Out of 366

Hilton Phoenix	Average Price: $145 Check Rates

Hotel Class:

7677 North 16th Street

Phoenix, 85020 View map

4-Star Hotel Rank: 2 of 11
Average review rating: 3.82

OpinionWell Value Index: 7

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (86) , MyTravelGuide (361) , Travelocity (13) , TripAdvisor (712) , YahooTravel (70)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 66 comments.

The following words were used in comments with Complaint:
$ (2) complaints (67) customer (3) food (5) free (4) good (3) hot (3) hotel (5) kid (3) not (15) pool (7) quality (2) resort (6) room (10) service (7) small (3) stains (2) suite (5) towel (2) useful (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The only complaint I have is that none of their restaurants was able to serve HOT food - it was always lukewarm.

"family friendly " Read full review on TripAdvisor 5/12/2012 Vote

2. If you force me to have one complaint, it would be.

"More than I could ask for! " Read full review on TripAdvisor 4/20/2012 Vote

3. Our only complaint was noise.

"Fun get-away " Read full review on TripAdvisor 3/1/2012 Vote

4. If we had one negative complaint, it is that a cigarette butt (not ours), was on a chair on our private balcony the entire time.

"Nice Pleasant Stay " Read full review on TripAdvisor 11/17/2011 Vote

5. It was apparent that he was totally flustered and not trained to handle a complaint.

"Worst Spa Experience of my life!!!!! " Read full review on TripAdvisor 10/15/2011 Vote

6. I shared my experience with the very young man at the desk who was totally ill-equipped to handle a customer service complaint.

"Worst Spa Experience of my life!!!!! " Read full review on TripAdvisor 10/15/2011 Vote

7. Out only complaint and it is minor was the hours of the lazy river.

"Lovely Stay " Read full review on TripAdvisor 10/13/2011 Vote

8. The only complaint is the prices for food and drink at the pool.

"It was ok. " Read full review on TripAdvisor 7/27/2011 Vote

9. My only complaint, if I had to give one, would be that the Wi-Fi was not a free service.

"Fabulous Hotel - Will recommend and return again! " Read full review on TripAdvisor 7/25/2011 Vote

10. No complaints from me.

"Excellent Time, Price was Right. Loved it!!!! " Read full review on TripAdvisor 7/5/2011 Vote