Hilton Phoenix, Phoenix, Broken

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Rank

4th

Out of 366

Hilton Phoenix	Average Price: $145 Check Rates

Hotel Class:

7677 North 16th Street

Phoenix, 85020 View map

4-Star Hotel Rank: 2 of 11
Average review rating: 3.82

OpinionWell Value Index: 7

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (86) , MyTravelGuide (361) , Travelocity (13) , TripAdvisor (712) , YahooTravel (70)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Broken

Appears in 24 comments.

The following words were used in comments with Broken:
area (3) arrival (2) bar (2) condition (2) cram (2) curtain (2) elevator (3) housekeeping (2) juice (6) lazy (2) liked (3) nice (2) not (2) order (2) pool (2) room (4) shower (4) small (2) suite (2) water (2)

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1. The shower curtain was way too long for the shower & the rod was half broken.

"Okay...but not great. " Read full review on TripAdvisor 4/14/2012 Vote

2. The shower was broken and required a repairman for over an hour.

"Dated and No Views " Read full review on TripAdvisor 11/19/2011 Vote

3. Living room was still dirty when we checked in, one of the locks on the front door dind't work and the curtain rod was broken.

"Okay but not up to Hilton standards " Read full review on TripAdvisor 9/22/2011 Vote

4. The elevator was also broken.

"Run down and loud " Read full review on TripAdvisor 8/28/2011 Vote

5. The room was comfortable and the only issue I had, a broken TV remote, was handled within 5 minutes.

"What I expected " Read full review on Expedia 5/12/2010 Vote

6. The fridge was old, the freezer area had a broken plastic door and barely kept the ice cream we purchased frozen.

"Very Good but not fantastic " Read full review on TripAdvisor 4/28/2010 Vote

7. broken into 'casitas' and suites--everything is a suite.

"What an odd place " Read full review on TripAdvisor 3/26/2010 Vote

8. When we got there, they couldn't give us a key due to their key machine being broken.

"Stuck in Hotel Room for 2 Hours!! " Read full review on TripAdvisor 8/6/2009 Vote

9. Upon our arrival, we were greeted with signs that said that the air conditioning was broken (late-May in Phoenix .

"Not Quite A Resort Experience ... Somewhat Disappointing! " Read full review on TripAdvisor 5/31/2009 Vote

10. They spend a lot fo the day outside, swimming (closely supervised), in the small playground, or doing activities like scavenger hunts (broken into small groups, each with a supervisor - who are all friendly & great with kids & range in age from college to say 55).

"Great resort for young kids " Read full review on TripAdvisor 4/13/2009 Vote