Hilton Phoenix, Phoenix, Frustrated

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Rank

4th

Out of 366

Hilton Phoenix	Average Price: $145 Check Rates

Hotel Class:

7677 North 16th Street

Phoenix, 85020 View map

4-Star Hotel Rank: 2 of 11
Average review rating: 3.82

OpinionWell Value Index: 7

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (86) , MyTravelGuide (361) , Travelocity (13) , TripAdvisor (712) , YahooTravel (70)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Frustrated

Appears in 11 comments.

The following words were used in comments with Frustrated:
$ (3) breakfast (2) deal (2) internet (2) lunch (2) night (2) not (3) offers (2) service (5)

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1. which made it frustrating for the family.

"Not so great service.. will reconsider " Read full review on TripAdvisor 5/31/2011 Vote

2. It was just very inconvenient and frustrating to not get what we paid for.

"A very rocky start, but then a really nice stay. " Read full review on TripAdvisor 3/18/2011 Vote

3. The internet service was a bit dodgy and required occasional restarts; not sure why that was, but it was a bit frustrating.

"Summer rates and service make this a good Phoenix hotel " Read full review on TripAdvisor 8/2/2010 Vote

4. The internet service in-room was very slow and frustrating.

"Old and worn out " Read full review on TripAdvisor 11/21/2009 Vote

5. We were going to try the mini golf, but decided against it and didn't want to get any more frustrated with the whole experience.

"No return for me and not recommended for others " Read full review on TripAdvisor 7/13/2009 Vote

6. We demanded that they compensate us for all the time and frustration they caused us and ruining our vacation and they offered us a free lunch (we paid for breakfast in our package deal but did not get breakfast that first day because of dealing with this so they offered us lunch instead) and $40.

"Worst Customer Service EVER!!! " Read full review on TripAdvisor 9/9/2008 Vote

7. - although getting service at your lounge chair on the weekend days can be a bit frustrating due to the volume of people.

"Perfect for what we needed! " Read full review on TripAdvisor 8/8/2008 Vote

8. Don't expect to get service by any of the pools without a frustrating wait.

Read full review on MyTravelGuide 5/1/2008 Vote

9. Unfortunately, over the years, the quality of service has fallen to a level where it is a frustrating place to stay.

Read full review on MyTravelGuide 5/1/2008 Vote

10. They were frustrated also.

"No thanks. Finish your remodeling ! " Read full review on TripAdvisor 7/26/2007 Vote