Hilton Phoenix, Phoenix, Horrible

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Rank

4th

Out of 366

Hilton Phoenix	Average Price: $145 Check Rates

Hotel Class:

7677 North 16th Street

Phoenix, 85020 View map

4-Star Hotel Rank: 2 of 11
Average review rating: 3.82

OpinionWell Value Index: 7

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (86) , MyTravelGuide (361) , Travelocity (13) , TripAdvisor (712) , YahooTravel (70)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Horrible

Appears in 34 comments.

The following words were used in comments with Horrible:
bar (3) experience (5) food (7) great (3) hotel (2) most (2) never (3) not (4) order (3) overpriced (2) pool (4) resort (4) service (4) wall (2) water (3)

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1. The help told us that in the summer (the on-season) it gets SO PACKED that you are shoulder-to-shoulder outside at the pool/mini-golf/lazy-river area which honestly sounded so horrible to me I would have checked out and left had we been there in the summer.

"Older, beautiful property, awesome location. " Read full review on TripAdvisor 3/28/2012 Vote

2. The Wifi signal was HORRIBLE.

"Nice Resort " Read full review on TripAdvisor 3/14/2012 Vote

3. Basically, this is an older but nice resort with some desirable attributes, but the spa is just absolutely horrible.

"Worst Spa Experience of my life!!!!! " Read full review on TripAdvisor 10/15/2011 Vote

4. I wouldn't have bothered to complain about this in an online forum if it were not for the HORRIBLE massage I received.

"Worst Spa Experience of my life!!!!! " Read full review on TripAdvisor 10/15/2011 Vote

5. Given no bar key at check in so no bottled water availableMarkings and directions around resort are horrible.

"Remodeling - but still some issues for a resort " Read full review on TripAdvisor 8/12/2011 Vote

6. horrible place and will never recommend it.

"Don't Stay Here!! I lost over $400 in clothes!!!! " Read full review on TripAdvisor 7/19/2011 Vote

7. The customer service at this particular hotel was horrible, room with bugs horrible.

Read full review 7/17/2011 Vote

8. I have never had such a horrible experience at a Hilton prior to this.

Read full review 7/17/2011 Vote

9. the service was horrible.

"Horrible... Do not recommend " Read full review on TripAdvisor 7/6/2011 Vote

10. The beds were very uncomfortable and both my husband I had a horrible night sleep.

"May go back, not sure? " Read full review on Expedia 8/25/2010 Vote