Hilton Phoenix, Phoenix, Mistake

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Rank

4th

Out of 366

Hilton Phoenix	Average Price: $145 Check Rates

Hotel Class:

7677 North 16th Street

Phoenix, 85020 View map

4-Star Hotel Rank: 2 of 11
Average review rating: 3.82

OpinionWell Value Index: 7

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (86) , MyTravelGuide (361) , Travelocity (13) , TripAdvisor (712) , YahooTravel (70)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Mistake

Appears in 10 comments.

The following words were used in comments with Mistake:
children (2) correct (2) not (3) problem (3) room (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I know it was my mistake for not reviewing my receipt.

"Nice property...many service failures " Read full review on TripAdvisor 5/8/2012 Vote

2. My mistake on not checkin the price and when we were dropped off 1 adult 2 children we were charged 40 dollars (one-way).

"Will come back " Read full review on TripAdvisor 11/5/2011 Vote

3. even though it was not their mistake.

"Best hotel experience start to finish! " Read full review on TripAdvisor 4/25/2011 Vote

4. WHAT A MISTAKE.

"Very Disappointed! " Read full review on TripAdvisor 8/27/2010 Vote

5. After incurring problem after problem with securing our reserved room, the staff was inhospitable and unwilling to make any allowances for their mistakes and were actually rude upon checkout.

"Managers Need Retraining" " Read full review on TripAdvisor 7/9/2010 Vote

6. The nicest thing was that when the hotel made a mistake they didn't try to minimize it - they just fixed it.

"Nice place to stay with the family. " Read full review on TripAdvisor 2/19/2010 Vote

7. Make no mistake, this is a resort for families with children only.

"Great Secret Unvailed - - Great for Families with Kids, Only. " Read full review on TripAdvisor 7/23/2009 Vote

8. I located one minor mistake on the bill which was promptly corrected.

"A Great Stay! " Read full review on TripAdvisor 12/31/2007 Vote

9. Although mistakes were made (shabby first room, room service omissions, DVD player w/o remote), EVERY EFFORT was made to correct the problem so as to make the customer happy.

"Room to Roam at accomodating Resort " Read full review on TripAdvisor 3/8/2007 Vote

10. Make sure you leave your shoes on when you walk around, we made the mistake of heading off to the Lazy River without ours on and I nearly burnt my feet off.

"Enjoyed our stay " Read full review on TripAdvisor 7/13/2006 Vote