Hilton Phoenix, Phoenix, Poor

OpinionWell's Blog

Home » United States » Arizona » Phoenix Destinations » Phoenix Hotels » Hilton Phoenix

OpinionWell
Rank

4th

Out of 366

Hilton Phoenix	Average Price: $145 Check Rates

Hotel Class:

7677 North 16th Street

Phoenix, 85020 View map

4-Star Hotel Rank: 2 of 11
Average review rating: 3.82

OpinionWell Value Index: 7

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (86) , MyTravelGuide (361) , Travelocity (13) , TripAdvisor (712) , YahooTravel (70)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

annoy (12) avoid (7) awful (7) bad (58) big deal (7) broken (17) chipped (7) complain (20) complaint (30) cramped (7) dated (22) difficult (17) dirty (36) disappoint (67) downside (6) expensive (32) filthy (6) frustrated (8) gross (7) hard (30) horrible (23) inconvenient (13) issue (57) lack (15) lazy (17) loud (20) mediocre (9) mess (7) mistake (8) negative (23) noise (36) noisy (24) outdated (16) overpriced (21) poor (22) pricey (31) problem (60) ridiculous (10) rude (16) shame (7) slow (34) smell (20) stained (5) terrible (26) tiny (11) uncomfortable (6) unfortunate (13) worn (13) worst (23) wrong (20)

Poor	Appears in 40 comments.

The following words were used in comments with Poor:
$ (2) area (5) better (2) dirty (2) drink (3) eat (2) food (8) kid (3) lighting (4) not (3) phone (2) pool (6) quality (7) room (4) service (17) slow (2) small (2) staff (2) useful (2) wall (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. It took forever to get seated even though the restaurant was far from full, the food choices were limited and the service was poor.

"Big rooms, lousy food choices " Read full review on TripAdvisor 5/8/2012 Vote

2. The drinks were poor in bar area.

"Nice property...many service failures " Read full review on TripAdvisor 5/8/2012 Vote

3. It had one 'slow' slide and a lazy river, it was dirty and there was very poor service in the eating area (we had to wait forever to get a couple of drinks).

"Too many other better options " Read full review on TripAdvisor 4/16/2012 Vote

4. There a simply too many better options in the area to have to tolerate poor customer service.

"Too many other better options " Read full review on TripAdvisor 4/16/2012 Vote

5. 50 I have to do self-serve? The pool staff earned them a lower rating as they were consistently poor.

"Great place for kids " Read full review on TripAdvisor 8/23/2011 Vote

6. They are all young and look the part of a fun group, but they give poor service and have no energy.

"Great place for kids " Read full review on TripAdvisor 8/23/2011 Vote

7. Both restaurants were mediocore to poor.

"Started great--finished bad--some comeback " Read full review on TripAdvisor 1/28/2011 Vote

8. No way would these two poor maids get this cleaned up by 5.

"Poor management and organization " Read full review on TripAdvisor 7/9/2010 Vote

9. I only ate breakfast at the one restaurant, the Hole in the wall, it was mediocre and the service poor.

"Needs attention " Read full review on TripAdvisor 10/30/2009 Vote

10. poor planning on my part, if I had something I was doing on that side of town it would have been a much better experience.

"Nice but costly and not near anything " Read full review on Expedia 3/17/2009 Vote