Congress Hotel Chicago, Chicago, Towel

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Rank

91st

Out of 415

Congress Hotel Chicago	Average Price: $173 Check Rates

Hotel Class:

520 South Michigan Avenue

Chicago, 60605 View map

2-Star Hotel Rank: 13 of 49
Average review rating: 2.59

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (72) , MyTravelGuide (87) , Travelocity (42) , TripAdvisor (595) , YahooTravel (98)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (18) bar (49) bath (19) bathroom (172) bed (151) breakfast (64) charge (22) check in (82) check out (17) closet (29) concierge (20) cost (31) deal (25) decor (23) dinner (14) downtown (63) food (52) front desk (99) hotel (1196) housekeeping (29) lake (124) lakefront (12) lobby (90) location (318) manager (43) money (55) parking (47) pillow (22) price (146) rate (25) recommend (69) refund (22) restaurant (67) room (1101) room service (30) service (98) sheets (28) shower (80) staff (231) street (53) suite (28) to park (12) towel (39) tub (31) valet (20) value (27) view (187) walk (90) water pressure (23) wireless (22)

Towel

Appears in 39 comments.

66% wrote positive comments about towel

The following words were used in comments with Towel:
clean (7) comfortable (3) curtain (4) floor (3) hotel (7) housekeeping (4) liked (5) plush (2) smell (4) thermostat (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The woman brought BIG towels (still no hand towels or washcloths) and told me to call housekeeping about the thermostat.

"Was going to give a zero but that wouldn't be fair. " Read full review on TripAdvisor 4/11/2012 Vote

2. Our request for clean towels took two phone calls and over two hours.

"Congress Plaza...never again! " Read full review on TripAdvisor 11/7/2011 Vote

3. Everything was spotless, including the sheets, towels and bathroom.

"Amazing hotel! Ignore the bad (and fake) reviews!! " Read full review on TripAdvisor 8/23/2011 Vote

4. The towels felt clean but they had a strong bleach smell.

"Stay away unless you're desperate! " Read full review on TripAdvisor 12/6/2010 Vote

5. I will say this - If you are expecting or wanting a Hilton like hotel or like the amenities of a hotel and want someone there to wait on you and you like to lay in bed till noon and want room service or are just a typical complain about everything type person right down to how soft the towels and TP are, this is not the hotel for you, stay at the Trump Tower.

"Not perfect, but not horrible either " Read full review on TripAdvisor 7/21/2010 Vote

6. Bathroom was clean, towels refreshened every day.

"Great location, spacious room, value for money " Read full review on TripAdvisor 12/7/2009 Vote

7. Bed was comfortable, towels were plush, carpet was plush.

"Beautiful room, great service " Read full review on TripAdvisor 9/18/2009 Vote

8. The only thing that I'd want is a littttle more hot water and extra towels b/c I like big towels and a lot of them.

"Great place -- don't listen to the bad reviews! " Read full review on TripAdvisor 6/4/2009 Vote

9. New wall paper has the new Congress Hotel logo pattern, as do the towels and bed linens (nice down comforter).

"Our Favorite Chicago Hotel " Read full review on TripAdvisor 1/30/2009 Vote

10. There were fresh towels neatly folded and small cakes of soap and other sundries neatly placed in al ittle dish.

"Loved this hotel " Read full review on TripAdvisor 8/5/2008 Vote