Congress Hotel Chicago, Chicago, Concierge

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Rank

91st

Out of 415

Congress Hotel Chicago	Average Price: $173 Check Rates

Hotel Class:

520 South Michigan Avenue

Chicago, 60605 View map

2-Star Hotel Rank: 13 of 49
Average review rating: 2.59

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (72) , MyTravelGuide (87) , Travelocity (42) , TripAdvisor (595) , YahooTravel (98)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (18) bar (49) bath (19) bathroom (172) bed (151) breakfast (64) charge (22) check in (82) check out (17) closet (29) concierge (20) cost (31) deal (25) decor (23) dinner (14) downtown (63) food (52) front desk (99) hotel (1196) housekeeping (29) lake (124) lakefront (12) lobby (90) location (318) manager (43) money (55) parking (47) pillow (22) price (146) rate (25) recommend (69) refund (22) restaurant (67) room (1101) room service (30) service (98) sheets (28) shower (80) staff (231) street (53) suite (28) to park (12) towel (39) tub (31) valet (20) value (27) view (187) walk (90) water pressure (23) wireless (22)

Concierge

Appears in 20 comments.

60% wrote positive comments about concierge

The following words were used in comments with Concierge:
better (2) clean (3) clerk (2) desk (6) extremely (2) friendly (2) good (2) helpful (7) informative (2) pleasant (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Only pros: location right on Michigan Ave, flat screen tv, clean room/bathroom, nice concierge.

"WEBSITE DECEIVING! " Read full review on TripAdvisor 11/6/2011 Vote

2. But it was clean and the desk clerks and concierge were pleasant and helpful.

"Good Value-No Problems " Read full review on TripAdvisor 7/24/2010 Vote

3. I encountered the same friendly and helpful service from the concierge and bellman throughout my stay.

"Much better than some reviews lead you to believe " Read full review on TripAdvisor 5/25/2010 Vote

4. The concierge was extremely knowledgeable and helpful about providing transportation information.

"Congress Plaza - Great Choice! " Read full review on Expedia 12/2/2008 Vote

5. We wanted to go to a Brazilian Steakhouse and the concierge sent us to one he recommended.

"Couldn`t wait to find another hotel room...at another hotel! " Read full review on TripAdvisor 5/29/2008 Vote

6. The concierge and front desk staff were extremely helpful and friendly.

"Great stay! " Read full review on TripAdvisor 5/1/2008 Vote

7. The cleaning staff and the concierge desk clerks are very professional and helpful.

"Clean, curtious and very creepy " Read full review on YahooTravel 3/19/2008 Vote

8. The lady at the front desk pointed us to the concierge who stored our bags while we went to get breakfast and ride bikes around the lake until early check in at 12 noon.

"Good location - helpful staff " Read full review on TripAdvisor 10/3/2011 Vote

9. Still, if I had to go back, I would spend the extra $50 a night to stay somewhere with a better bed, a better shower and more informed concierge staff.

"Would Not Stay Again " Read full review on TripAdvisor 9/12/2011 Vote

10. One odd thing; they seem to have fired their concierge staff and given that task to the bellmen.

"Some great services but the hotel is worn out. " Read full review on TripAdvisor 8/2/2011 Vote