Congress Hotel Chicago, Chicago, Service

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Rank

91st

Out of 415

Congress Hotel Chicago	Average Price: $173 Check Rates

Hotel Class:

520 South Michigan Avenue

Chicago, 60605 View map

2-Star Hotel Rank: 13 of 49
Average review rating: 2.59

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (72) , MyTravelGuide (87) , Travelocity (42) , TripAdvisor (595) , YahooTravel (98)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (18) bar (49) bath (19) bathroom (172) bed (151) breakfast (64) charge (22) check in (82) check out (17) closet (29) concierge (20) cost (31) deal (25) decor (23) dinner (14) downtown (63) food (52) front desk (99) hotel (1196) housekeeping (29) lake (124) lakefront (12) lobby (90) location (318) manager (43) money (55) parking (47) pillow (22) price (146) rate (25) recommend (69) refund (22) restaurant (67) room (1101) room service (30) service (98) sheets (28) shower (80) staff (231) street (53) suite (28) to park (12) towel (39) tub (31) valet (20) value (27) view (187) walk (90) water pressure (23) wireless (22)

Service

Appears in 98 comments.

53% wrote positive comments about service

The following words were used in comments with Service:
best (4) clean (5) customer (9) desk (7) excellent (7) food (10) friendly (4) good (14) great (15) hotel (23) location (7) need (5) nice (5) night (4) poor (8) quality (6) terrible (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Service was also good.

"ok .... " Read full review on TripAdvisor 4/11/2012 Vote

2. Service downstairs was great, they flagged our cabs and held our luggage while we wandered.

"Great Value " Read full review on TripAdvisor 3/29/2012 Vote

3. I usually stay here when I visit Chicago great rooms and a great view I usually stay in room 974 or 1274 great service and every room has a flat screen in it .

"Great time " Read full review on TripAdvisor 3/21/2012 Vote

4. The service was very friendly and professional.

"Great Location, Budget Friendly " Read full review on TripAdvisor 3/20/2012 Vote

5. Patty's day morning and went down to a bar/restauant that was 10 times as packed and was able to get better/faster service by far.

"DIRTY, COCKROACHES, TERRIBLE SERVICE ETC... " Read full review on TripAdvisor 3/18/2012 Vote

6. GREAT SERVICE.

"Had the best time... " Read full review on TripAdvisor 10/25/2011 Vote

7. Rooms were okay, service was very good.

"Not wowwed " Read full review on TripAdvisor 9/21/2011 Vote

8. We ate dinner in their restaurant with no complaints about the food & service.

"We will stay again " Read full review on TripAdvisor 8/2/2011 Vote

9. Service is excellent & immediate.

"We will stay again " Read full review on TripAdvisor 8/2/2011 Vote

10. Considering the price, the location, the view, the large rooms, and the accommodating service I can say this is a pretty good deal for the neighborhood.

"Problems? Abundant. A great stay even though... " Read full review on TripAdvisor 7/25/2011 Vote