Congress Hotel Chicago, Chicago, Refund

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Rank

91st

Out of 415

Congress Hotel Chicago	Average Price: $173 Check Rates

Hotel Class:

520 South Michigan Avenue

Chicago, 60605 View map

2-Star Hotel Rank: 13 of 49
Average review rating: 2.59

OpinionWell Value Index: 5

Traveler reviews analyzed: YahooTravel (98) , MyTravelGuide (87) , Travelocity (42) , Expedia (72) , TripAdvisor (595) , BedBugRegistry (3)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Refund

Appears in 22 comments.

66% wrote positive comments about refund

The following words were used in comments with Refund:
nice (2) night (5)

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1. The hotel has since been repeatedly denying the existence of the bugs even though when we went to the front desk and asked for a refund they were seemingly nice about it.

"Rundown, dirty, has bugs, and terrible customer service " Read full review on TripAdvisor 9/1/2011 Vote

2. ' They were good about giving the refund which was nice.

"BED BUGS! " Read full review on TripAdvisor 8/29/2011 Vote

3. I will have to contact them in order to contact the hotel so that I might receive some sort of refund.

"Good location-poor customer service " Read full review on TripAdvisor 3/26/2012 Vote

4. She then apologized but could not offer me any sort of compensation or refund or voucher for future nights stays (they don't do that) because I had booked through Priceline.

"Good location-poor customer service " Read full review on TripAdvisor 3/26/2012 Vote

5. After speaking with the hotel they advised that a refund would be no problem.

"Ripped off! " Read full review on TripAdvisor 11/16/2011 Vote

6. Told front desk I would be checking out the next morning as they would not refund my first night.

"Ripped off! " Read full review on TripAdvisor 11/16/2011 Vote

7. A week later they had not refunded.

"Ripped off! " Read full review on TripAdvisor 11/16/2011 Vote

8. They would not give me the refund.

"Ripped off! " Read full review on TripAdvisor 11/16/2011 Vote

9. Expensive for what you get, and as my card had already been charged fully upon booking online, I couldn't see me getting a refund and had to stick it out.

"Probably the worst hotel i've ever used... " Read full review on TripAdvisor 11/7/2011 Vote

10. On checking out we complained and were issued a $50 refund.

"Disappointing stay " Read full review on TripAdvisor 10/16/2011 Vote