Congress Hotel Chicago, Chicago, Front Desk

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Rank

91st

Out of 415

Congress Hotel Chicago	Average Price: $173 Check Rates

Hotel Class:

520 South Michigan Avenue

Chicago, 60605 View map

2-Star Hotel Rank: 13 of 49
Average review rating: 2.59

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (72) , MyTravelGuide (87) , Travelocity (42) , TripAdvisor (595) , YahooTravel (98)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (18) bar (49) bath (19) bathroom (172) bed (151) breakfast (64) charge (22) check in (82) check out (17) closet (29) concierge (20) cost (31) deal (25) decor (23) dinner (14) downtown (63) food (52) front desk (99) hotel (1196) housekeeping (29) lake (124) lakefront (12) lobby (90) location (318) manager (43) money (55) parking (47) pillow (22) price (146) rate (25) recommend (69) refund (22) restaurant (67) room (1101) room service (30) service (98) sheets (28) shower (80) staff (231) street (53) suite (28) to park (12) towel (39) tub (31) valet (20) value (27) view (187) walk (90) water pressure (23) wireless (22)

Front desk

Appears in 99 comments.

62% wrote positive comments about front desk

The following words were used in comments with Front desk:
complain (5) desk (103) floor (4) friendly (9) helpful (9) hotel (12) informative (5) management (9) need (5) problem (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The woman at the front desk told me it was no problem.

"Ripped off! " Read full review on TripAdvisor 11/16/2011 Vote

2. Throughout the stay we were asking the front desk for help and suggestions and each time they were over the top helpful.

"Good location - helpful staff " Read full review on TripAdvisor 10/3/2011 Vote

3. The plus, it was considerably cheaper then surrounding hotels, it was well within walking distance to virtually everything and the front desk staff was pleasant.

"Would Not Stay Again " Read full review on TripAdvisor 9/12/2011 Vote

4. We turned right around and told the front desk about it and were told 'we don't have bed bugs.

"BED BUGS! " Read full review on TripAdvisor 8/29/2011 Vote

5. Front desk staff was friendly, we reserved our room thru Expedia which is prepaid and we had no hitches.

"Awesome Hotel!! " Read full review on TripAdvisor 7/30/2011 Vote

6. The front desk and bell staff were great.

"Problems? Abundant. A great stay even though... " Read full review on TripAdvisor 7/25/2011 Vote

7. The front desk staff were helpful in calling an ambulance for us and the security team assisted us.

"Problems? Abundant. A great stay even though... " Read full review on TripAdvisor 7/25/2011 Vote

8. The front desk agent was very accommodating, and even though we waited, we did not mind.

"Would NOT recommend this hotel to anyone " Read full review on TripAdvisor 7/22/2011 Vote

9. When we returned a little after noon, there was new people of the front desk that where nicer.

"Fine for what it is. " Read full review on TripAdvisor 6/29/2011 Vote

10. Walked into wonderful customer service at the front desk.

"Too hot, too small, too expensive, too bad! " Read full review on TripAdvisor 4/28/2011 Vote