Congress Hotel Chicago, Chicago, Manager

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Rank

91st

Out of 415

Congress Hotel Chicago	Average Price: $173 Check Rates

Hotel Class:

520 South Michigan Avenue

Chicago, 60605 View map

2-Star Hotel Rank: 13 of 49
Average review rating: 2.59

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (72) , MyTravelGuide (87) , Travelocity (42) , TripAdvisor (595) , YahooTravel (98)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (18) bar (49) bath (19) bathroom (172) bed (151) breakfast (64) charge (22) check in (82) check out (17) closet (29) concierge (20) cost (31) deal (25) decor (23) dinner (14) downtown (63) food (52) front desk (99) hotel (1196) housekeeping (29) lake (124) lakefront (12) lobby (90) location (318) manager (43) money (55) parking (47) pillow (22) price (146) rate (25) recommend (69) refund (22) restaurant (67) room (1101) room service (30) service (98) sheets (28) shower (80) staff (231) street (53) suite (28) to park (12) towel (39) tub (31) valet (20) value (27) view (187) walk (90) water pressure (23) wireless (22)

Manager

Appears in 43 comments.

25% wrote positive comments about manager

The following words were used in comments with Manager:
bad (3) desk (9) generous (6) helpful (3) hotel (9) management (45) night (3) poorly (2) problem (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. MANAGER: You can call your friend and ask him to fax a copy of the back and front of his CC, driver license, and a letter stating that he authorizes the payment.

"Management abusing power " Read full review on TripAdvisor 9/19/2011 Vote

2. The staff were extremely helpful when we had to extend our stay a few nights and it was no problem, thanks to Margarita, the front office manager for being very helpful with this :) When we did leave the bellhop got us a cab to the airport no troubles at all.

"Amazing hotel! Ignore the bad (and fake) reviews!! " Read full review on TripAdvisor 8/23/2011 Vote

3. Students great option for Halloween,When I asked the manager about this: ' This is the ambience of the hotel' .

"Congress Needs a new owner " Read full review on TripAdvisor 11/13/2007 Vote

4. I have since received a feedback email and response from the General Manager regarding my stay and apparently sincere interest in feedback and anything that they can do to improve.

"Good Experience " Read full review on TripAdvisor 9/26/2007 Vote

5. Margarita was the desk manager and I called ahead for an early check-in.

"A step back in time with modern conveniences " Read full review on TripAdvisor 4/24/2012 Vote

6. My understanding is that the manager decides when to turn on the heat or the air conditioner.

"Funky, good value, but no climate control " Read full review on TripAdvisor 4/7/2012 Vote

7. The manager lady made the excuse that there were 300 Purdue students staying in the hotel and they certainly couldn't keep them all quiet.

"Good location-poor customer service " Read full review on TripAdvisor 3/26/2012 Vote

8. The next day I politely asked to speak to a manager at the front desk and explained the problem we had the night before and that I didn't feel it was handled properly.

"Good location-poor customer service " Read full review on TripAdvisor 3/26/2012 Vote

9. The manager at the front desk did not seem very concerned when I told her about the cockroach and a bug that was on the bed.

"DIRTY, COCKROACHES, TERRIBLE SERVICE ETC... " Read full review on TripAdvisor 3/18/2012 Vote

10. The front desk manager was very polite and understanding, as I'm sure that we were not the first guests to leave as soon as they get to their room.

"Poor old hotel " Read full review on TripAdvisor 3/18/2012 Vote