Sheraton New York Hotel and Towers, New York City, Welcoming

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Rank

45th

Out of 676

Sheraton New York Hotel and Towers	Average Price: $404 Check Rates

Hotel Class:

811 7TH AVE ON 53RD STREET New York

New York City, 10019 View map

4-Star Hotel Rank: 21 of 106
Average review rating: 3.79

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (39) , Expedia (56) , MyTravelGuide (2067) , TripAdvisor (1614) , YahooTravel (82)

SAFE TO BOOK ? (4/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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acceptable (47) accommodating (34) adequate (37) attentive (36) awesome (50) beautiful (67) best (197) better (256) big (181) cares (119) clean (750) comfortable (405) comfy (64) convenient (121) cool (49) courteous (42) decent (66) efficient (84) excellent (206) exceptional (69) fabulous (52) fantastic (100) fast (56) free (293) fresh (53) friendly (401) fun (32) generous (40) good (712) great (1081) happy (91) helpful (510) huge (111) impressed (47) liked (407) love (95) new (848) nice (638) perfect (153) pleasant (95) pleased (41) plenty (78) positive (50) professional (46) quiet (98) reasonable (113) responsive (49) spacious (80) welcoming (62) wonderful (122)

Welcoming

Appears in 82 comments.

The following words were used in comments with Welcoming:
arrival (5) big (5) clean (8) club (8) desk (7) efficient (5) friendly (12) good (5) great (5) guest (5) hotel (17) lobby (8) lounge (8) nice (6) not (9) room (14) special (5) staff (25) upgraded (6) warm (11)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Then they ask you for ID and credit card before they say 'hi welcome' or something a little friendly.

"$499 for cattle class " Read full review on TripAdvisor 5/16/2012 Vote

2. The rooms are also very modern and feel very clean and welcoming when you walk in.

"Great location, comfy beds - good deals on rooms to be found " Read full review on TripAdvisor 5/9/2012 Vote

3. 'The hotel was clean and the reception staff very welcoming and professional.

"Small and noisy...but clean and central to it all. " Read full review on TripAdvisor 4/23/2012 Vote

4. This was totally unsolicited and very welcome.

"Excellent all around " Read full review on TripAdvisor 1/29/2012 Vote

5. Staff were all very friendly and welcoming.

"Location, location, location! " Read full review on TripAdvisor 12/31/2011 Vote

6. As a 5 star platinum owner and a platinum prefered guest for 11 years, my expections are very high, and we were not disappointed, from the moment we entered the lobby till we checked out 5 days later, We were upgraded and given an arrival gift and welcome letter, for frequent travellers as ourselves it is important to recognise loyality.

"great location, great hotel, great experience. " Read full review on TripAdvisor 12/27/2011 Vote

7. Totally failed at making me feel welcome.

"Don't expect the best " Read full review on TripAdvisor 12/9/2011 Vote

8. During our stay we regularly enjoyed using the club lounge and were always greeted by the staff with a 'good morning' or 'welcome back' breakfast was always tasty and enjoyed with a mug of Starbucks coffee.

"Great location, Great Room, Great Service! " Read full review on TripAdvisor 12/8/2011 Vote

9. And though there was a 'preferred guest reception' desk for Gold members, it was understaffed (the regular line was quicker on two occasions) and there was no big welcome.

"Renovations Help a Lot " Read full review on TripAdvisor 11/27/2011 Vote

10. If you can get past those welcoming barriers, the rooms are OK - well equipped but small - clean, and the room and lounge service are pretty good.

"Great location but so big that no way can you "belong" - the lobby is like a railway station and the service too often " Read full review on TripAdvisor 11/25/2011 Vote