Sheraton New York Hotel and Towers, New York City, Responsive

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Rank

45th

Out of 676

Sheraton New York Hotel and Towers	Average Price: $404 Check Rates

Hotel Class:

811 7TH AVE ON 53RD STREET New York

New York City, 10019 View map

4-Star Hotel Rank: 21 of 106
Average review rating: 3.79

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (39) , Expedia (56) , MyTravelGuide (2067) , TripAdvisor (1614) , YahooTravel (82)

SAFE TO BOOK ? (4/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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acceptable (47) accommodating (34) adequate (37) attentive (36) awesome (50) beautiful (67) best (197) better (256) big (181) cares (119) clean (750) comfortable (405) comfy (64) convenient (121) cool (49) courteous (42) decent (66) efficient (84) excellent (206) exceptional (69) fabulous (52) fantastic (100) fast (56) free (293) fresh (53) friendly (401) fun (32) generous (40) good (712) great (1081) happy (91) helpful (510) huge (111) impressed (47) liked (407) love (95) new (848) nice (638) perfect (153) pleasant (95) pleased (41) plenty (78) positive (50) professional (46) quiet (98) reasonable (113) responsive (49) spacious (80) welcoming (62) wonderful (122)

Responsive

Appears in 72 comments.

The following words were used in comments with Responsive:
bed (5) concierge (4) desk (8) floor (4) friendly (6) great (3) helpful (5) hotel (14) housekeeping (6) location (4) maintenance (3) not (16) offers (3) prompt (6) refurbished (4) room (21) service (7) size (4) slow (5) staff (26)

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1. Again I got the same response.

"Nightmare " Read full review on TripAdvisor 4/22/2012 Vote

2. She asked a number of questions and even though I had more requests she continued to respond with a smile and a response that was consistently 'I will be happy to accomodate this request' .

"Weekend experience at the Sheraton New York 7th Avenue " Read full review on TripAdvisor 1/30/2012 Vote

3. The room was spotless (no bedbugs) and the housekeeping staff was efficient and responsive.

"Great location " Read full review on TripAdvisor 1/28/2012 Vote

4. the staff is quite professional, attentive and quickly responsive.

"big city, big comfort " Read full review on TripAdvisor 1/11/2012 Vote

5. Kenny Imafidon the Front Desk manager was very considerate and responsive.

"Great Service - great hotel " Read full review on TripAdvisor 1/6/2012 Vote

6. Now because of the lack of response we are contacting the NYC Health Dept as it is completely unacceptable.

"Dirty Hotel, Under Construction, got bitten by a BUG in our room.... " Read full review on TripAdvisor 12/27/2011 Vote

7. Not here, his immediate response was they were booked up and nothing was available and I should check back at three and maybe later.

"Don't expect the best " Read full review on TripAdvisor 12/9/2011 Vote

8. During our stay we had a few extra requests from customer services and the response was very prompt.

"Great location, great value, and excellent Customer Services " Read full review on TripAdvisor 12/1/2011 Vote

9. The room and location were nice, just be ready to wait in a lot of lines and no one wanting to take responsibility.

"Nice hotel, but horrible service " Read full review on TripAdvisor 11/26/2011 Vote

10. It seems that the stress of such a major renovation may be passing, and I noticed significant improvement in service, facilities, responsiveness and value.

"Hotel Making Changes for the Better " Read full review on TripAdvisor 11/21/2011 Vote