Sheraton New York Hotel and Towers, New York City, Cares

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Rank

45th

Out of 676

Sheraton New York Hotel and Towers	Average Price: $404 Check Rates

Hotel Class:

811 7TH AVE ON 53RD STREET New York

New York City, 10019 View map

4-Star Hotel Rank: 21 of 106
Average review rating: 3.79

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (39) , Expedia (56) , MyTravelGuide (2067) , TripAdvisor (1614) , YahooTravel (82)

SAFE TO BOOK ? (4/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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acceptable (47) accommodating (34) adequate (37) attentive (36) awesome (50) beautiful (67) best (197) better (256) big (181) cares (119) clean (750) comfortable (405) comfy (64) convenient (121) cool (49) courteous (42) decent (66) efficient (84) excellent (206) exceptional (69) fabulous (52) fantastic (100) fast (56) free (293) fresh (53) friendly (401) fun (32) generous (40) good (712) great (1081) happy (91) helpful (510) huge (111) impressed (47) liked (407) love (95) new (848) nice (638) perfect (153) pleasant (95) pleased (41) plenty (78) positive (50) professional (46) quiet (98) reasonable (113) responsive (49) spacious (80) welcoming (62) wonderful (122)

Cares

Appears in 127 comments.

The following words were used in comments with Cares:
customer (11) desk (9) experience (7) friendly (6) good (9) guest (10) helpful (4) hotel (45) liked (5) management (13) much (8) need (7) new (10) not (28) problem (5) recommend (5) room (31) service (9) staff (20) well (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Be careful with the jewelry store in the lobby,it seems that sales some fake items.

"Good location,average service " Read full review on TripAdvisor 5/14/2012 Vote

2. Our request for extra towels was taken care of within 15 minutes.

"Came With a Tour Group " Read full review on TripAdvisor 5/7/2012 Vote

3. I requested a King bed, but either she didnt understand me or she didnt care.

"Location Great, but... " Read full review on TripAdvisor 4/29/2012 Vote

4. When I first contacted them I had almost zero hope it would be found (we had not realized it was covered by a hand towel), much less that anyone would actually care enough to save it, but yes they did.

"Great experience " Read full review on TripAdvisor 4/22/2012 Vote

5. Be careful, the doormen who help wave down a taxi will not help you if you don't tip.

"All good! Except for the NY attitude. " Read full review on TripAdvisor 4/17/2012 Vote

6. It took 3 attempts to find a room that matched what we booked, each time the reception staff had no idea what sort of room they were sending me to and didn't really care I was unhappy.

"Family Holiday " Read full review on TripAdvisor 2/21/2012 Vote

7. With the sheer quantity of guests checking in every day, this hotel can offer competitive rates online and can really care less if you care to come back.

"Not too impressed.. " Read full review on TripAdvisor 2/20/2012 Vote

8. I had to waste a bunch of time getting that taken care of.

"A mess from beginning to end " Read full review on TripAdvisor 2/15/2012 Vote

9. It seems like they are overbooked thanks to their location and they just don't care for anything else.

"Not Sheraton Quality " Read full review on TripAdvisor 2/15/2012 Vote

10. The cleaning crew took very good care of us.

"Great location, staff, and rooms " Read full review on TripAdvisor 1/26/2012 Vote