4. What all four of us got was a four day backache from the terrible bed, a headache from the anger at the treatment we received from the concierge service - the were so rude and obnoxious and made us feel as if we were not worthy of their assistance, and on complaint to the manager - who responded with a glassy look in her eyes, thanks for the feedback its always appreciated???????? Oh and to add insult to injury $40 per hour to use the internet.