1. On check in when I asked if we had twin beds non smoking I was told there was nothing available, I explained that I had booked this hotel six months ago and had made all these requests then, we were told that there was a twin available but it was in a smoking room I asked if there would be one available the following day so we could change , I was then told I could have a room in the non smoking and they would bring in another bed, we decided to give it a chance, when we arrived on the sixth floor it did look shabby however I have seen much worse.