The Roosevelt Hotel, New York City, Complaint

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Rank

219th

Out of 676

The Roosevelt Hotel	Average Price: $331 Check Rates

Hotel Class:

Madison Avenue at 45th Street

New York City, 10017 View map

3-Star Hotel Rank: 75 of 154
Average review rating: 3.76

OpinionWell Value Index: 3

Traveler reviews analyzed: TripAdvisor (1097) , YahooTravel (84)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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annoy (9) avoid (16) awful (14) bad (85) broken (19) complain (43) complaint (21) cramped (11) dated (40) difficult (11) dirty (41) disappoint (52) disgust (12) downside (10) expensive (93) gross (9) hard (24) hardly (14) horrible (27) issue (38) lack (15) loud (29) mistake (8) mold (22) negative (40) noise (73) noisy (55) outdated (15) overpriced (13) peeling (16) poor (19) pricey (16) problem (123) ridiculous (8) roach (8) rock (11) rude (73) shabby (15) shame (11) shock (9) slow (43) smell (38) terrible (20) tiny (40) uncomfortable (11) unfortunate (11) unhelpful (9) worn (34) worst (18) wrong (22)

Complaint

Appears in 72 comments.

The following words were used in comments with Complaint:
bed (6) complaints (73) desk (4) floor (3) great (3) helpful (3) hotel (15) location (4) management (6) new (6) night (7) not (9) problem (3) reception (2) return (4) room (24) rude (3) small (3) staff (7) wifi (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Our only real complaint besides the bathroom was the lighting.

"Older hotel but overall really nice! " Read full review on TripAdvisor 7/21/2010 Vote

2. Whilst at the reception two other guests were raising complaints, one regarding room cleanliness and the other about personal items been stolen from there room, a worrying situation.

"Simply awful " Read full review on TripAdvisor 6/21/2010 Vote

3. One other complaint i have is the lack of free wi-fi.

"Good, not great but not bad either " Read full review on TripAdvisor 5/30/2010 Vote

4. My one complaint about the room was the air conditioning unit.

"Good, not great but not bad either " Read full review on TripAdvisor 5/30/2010 Vote

5. That complaint from other reviewers confused me.

"Good, not great but not bad either " Read full review on TripAdvisor 5/30/2010 Vote

6. That was my only true complaint.

"Nice. Good Price. Small Rooms. " Read full review on TripAdvisor 5/25/2010 Vote

7. My only complaint is that the walls were very thin.

"Great location, good enough rooms " Read full review on TripAdvisor 5/23/2010 Vote

8. The management knew our complaints and agreed, however, they still demanded that we pay for 1 night.

"GROSS!!! " Read full review on TripAdvisor 5/12/2010 Vote

9. The complaints of the other reviews seem like petty issues compared to the experience we had.

"Great experience, from front desk to luggage, to doorman, to maid service " Read full review on TripAdvisor 4/11/2010 Vote

10. As I was reporting these conditions to the house-manager (whose only comment was, 'I'm sorry, sir, what else can I say?') my wife overheard a lady standing nearby lodge an identical complaint with one of the receptionists.

"What a disappointment! " Read full review on TripAdvisor 3/2/2010 Vote