Novotel New York, New York City, Unhelpful

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Rank

130th

Out of 676

Novotel New York	Average Price: $335 Check Rates

Hotel Class:

226 West 52nd Street

New York City, 10019 View map

4-Star Hotel Rank: 45 of 106
Average review rating: 3.97

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (5) , Expedia (70) , MyTravelGuide (737) , Travelocity (22) , TripAdvisor (927) , YahooTravel (28)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit pricey (14) annoy (12) avoid (10) bad (38) bare (5) big deal (6) broken (12) complain (20) complaint (16) dated (20) difficult (7) dirty (34) disappoint (55) disturbing (7) downside (13) expensive (100) gross (8) hard (19) hardly (6) hassle (6) inconvenient (6) issue (43) lack (13) loud (4) mistake (6) negative (20) noise (62) noisy (13) outdated (8) overpriced (12) poor (13) pricey (25) problem (70) rock (13) rough (5) rude (26) shabby (11) shame (5) slow (17) smell (10) stained (9) terrible (7) tiny (13) uncomfortable (10) unfortunate (14) unfriendly (5) unhelpful (5) worn (10) worst (8) wrong (18)

Unhelpful

Appears in 10 comments.

The following words were used in comments with Unhelpful:
cold (2) concierge (3) desk (2) polite (2) rude (2) staff (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Staff were rude and unhelpful.

"Pretty Ordinary " Read full review on TripAdvisor 11/28/2011 Vote

2. The concierges were unhelpful and generally just delegated questions (definitely not Michael J Fox).

"Good location but waiter, there's a hair in my soup! " Read full review on TripAdvisor 11/12/2011 Vote

3. The customer service at the front desk was very disappointing, rude and unhelpful at any interaction we had with them despite our polite and friendly approach.

"Hotel good, shame about the customer service!!! " Read full review on TripAdvisor 8/12/2011 Vote

4. All staff were extremely unhelpful and don't seem to care.

"Overpriced, unclean and extremely disappointing. " Read full review on TripAdvisor 2/19/2009 Vote

5. The concierge was incredibly unhelpful, when we asked about simple transport solutions he simply said 'take the subway'.

"Great location but staff were terrible " Read full review on TripAdvisor 1/2/2008 Vote

6. unhelpful and cold staff.

Read full review on MyTravelGuide 9/5/2007 Vote

7. unhelpful and cold staff.

Read full review on MyTravelGuide 9/5/2007 Vote

8. The staff at the desk were very unhelpful, and their false politeness seemed very patronising after two hours of trying to check in.

"Great Hotel Shame about the Check In! " Read full review on TripAdvisor 3/26/2007 Vote

9. though I couldn`t complain enough about their staff and how uninviting and unhelpful they were.

"Location is RIGHT ON!!!!!!! " Read full review on TripAdvisor 12/19/2006 Vote

10. Dirty rooms, slow elevators, unhelpful concierge, poor parking arrangement.

Read full review on MyTravelGuide 11/14/2006 Vote