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OpinionWell
Rank
130th
Out of 676

Novotel New York

Average Price: $335  
 
Hotel Class:
226 West 52nd Street
New York City, 10019 View map  
4-Star Hotel Rank: 45 of 106
Average review rating: 3.97
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (5) , Expedia (70) , MyTravelGuide (737) , Travelocity (22) , TripAdvisor (927) , YahooTravel (28)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 55 comments. 
The following words were used in comments with Rude:
arrival (3)   bar (3)   concierge (5)   desk (6)   experience (3)   food (4)   friendly (6)   helpful (6)   hotel (16)   location (4)   most (3)   new (7)   nice (3)   night (4)   not (14)   reception (3)   room (8)   service (4)   staff (24)   useful (3)    
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1. We stayed in 2 double rooms for my friends 40th birthday, the hotel was very central to all of the attractions of New York, the hotel was very clean and the restaurant had good food, the only down side were the men on reception, they were arrogant and very rude, which was a shame as they are the first people you meet when welcoming you on your arrival, but all of the other staff were a credit to the hotel.
"Birthday Treat " Read full review on TripAdvisor   4/16/2012 Vote      
2. Hard for us Brits to take sometimes but as they say when in Rome be as rude as the New Yorkers.
"Brilliant location " Read full review on TripAdvisor   3/13/2012 Vote      
3. The staff well what can I say would be rude not to be rude in New York.
"Brilliant location " Read full review on TripAdvisor   3/13/2012 Vote      
4. Seemed to be a lot of French people staying there who are also very rude, especially when going in and out of elevators.
"Pretty Ordinary " Read full review on TripAdvisor   11/28/2011 Vote      
5. Staff were rude and unhelpful.
"Pretty Ordinary " Read full review on TripAdvisor   11/28/2011 Vote      
6. The Check in was quick but checkout was a bit disappointing as the gentleman was quite rude as was the concierge as the hotel mostly has French travellers and didnt care about other travellers as much.
"Hotel with a view " Read full review on TripAdvisor   10/29/2011 Vote      
7. As for other reviews about rude staff, I can only say that we found them very efficient and polite.
"Great experience " Read full review on TripAdvisor   10/23/2011 Vote      
8. The customer service at the front desk was very disappointing, rude and unhelpful at any interaction we had with them despite our polite and friendly approach.
"Hotel good, shame about the customer service!!! " Read full review on TripAdvisor   8/12/2011 Vote      
9. They were not rude in anyway and all the front desk men downstairs with the baggage also said everyday to have a lovely one.
"Amazing Hotel, Amazing Location! " Read full review on TripAdvisor   7/21/2011 Vote      
10. The outside bar area was busy and on the two occasions we went for a drink, we had to ask to be served and the barman on duty was surly and rude.
"Great location, miserable staff! " Read full review on TripAdvisor   7/3/2011 Vote      
   
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